The Telephone Operator works in the Ambulatory Care service at the Richard L. Roudebush VA Medical Center. The incumbent performs work of a telephone operator which encompasses a variety of different duties and responsibilities.

Duties

Specific duties include, but not limited to, the following: Operates agency telephone system/switchboard to receive and connect incoming and outgoing calls Answers/places non-routine telephone calls such as fax and international calls Routes calls to their proper destination Provides telephone and organization information to callers Maintains an accurate listing of in-patients as well as roster of staff physicians, residents, interns and students assigned to the medical center Redirects calls and persons inquiring about lost and Found services to the appropriate destination Work Schedule: Monday-Friday, 8:30 am - 5:00 pm Compressed/Flexible: Not available Telework:100% telework after training. May be required to work onsite Remote: No Position Description/PD#: Telephone Operator/PD# 91387-A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/16/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: routing calls, answering/placing calls, paging, and placing announcements on the public address system; performing administrative tasks within computer programs and performs quality assurance audits; triage calls to the best of their knowledge of the department's and/or section's prioritization; provides excellent communication to callers; provides highest quality professionalism and courtesy to callers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 2 years of education above highschool. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. There are times when one will have to stock incoming supplies such as 20lbs. boxes of copy paper, boxes of patient telephones, and boxes of batteries for various electronic devices around the medical center. This is necessary to help aid in completing daily task. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Richard L Roudebush VA Medical Center 1481 West Tenth Street Indianapolis, IN 46202 US
• Name: Shawnta Newman
• Phone: 317 217 0559
• Email: [email protected]