Veterans Integrated Service Network 10 Human Resources Management Service (VISN 10 HRMS) is recruiting for a Human Resources Assistant ER/LR, GS-203-5/6/7. The incumbent serves as the primary human resource assistant for the ER/LR and will function in Indianapolis, Indiana. This position is not virtual and the incumbent may be required to physically be onsite.

Duties

Correspondence and Customer Service 50% Responds to a variety of inquires regarding program policy and procedures. Screens questions or complaints from employees and union inquiries by determining the nature and scope of the problem. Provides information and assistance to employees and supervisors based on interpretation of regulations and rules. Evaluates sensitive personnel issues and counsels employees on the requirements and repercussions of viable options. Provides technical guidance, information, and assistance for a variety of Employee Relations programs such as disciplinary actions, grievances, appeals, complaints, and drug testing. Employee Relations/ Labor Relations Support 50% Provides administrative support by responding to questions, complaints, problems or situations, and providing explanations of HR policy in Employee and Labor Relations. Identifies relevant facts and issues, analyzes individual circumstances, interprets data to determine facts surrounding required actions, determines relevant guidance and procedures, prepares reports and recommends appropriate corrective actions commensurate with assignment. Assists HR Specialist on special projects by gathering and organizing data, identifying issues and discrepancies, formatting material, and recommending improvements and solutions. Develops presentations, reports, and analyses, as needed. Assembles evidence files and obtains information from relevant sources. Maintains, monitors and follows up on suspense items and reports. Assist the Specialist with preparation of agency files for third-party appeals, including Merit Systems Protection Board appeals and Equal Employment Opportunity document requests and hearing files. Collects information and prepares draft responses to Freedom of Information and/or Privacy Act requests. Responds to inquires on procedures for disciplinary actions, grievances, and appeals concerning timelines, documentation, and signature requirements. Processes and documents HR actions in Employee and Labor Relations. Process request for assigned specialty authorities or additional pay systems, and employee categories (e.g., General Schedule, Federal Wage System, Senior Executive Service, Title 38, Hybrid Title 38, or the similar categories). Codes actions in HR Smart Performs other duties as assigned. Work Schedule: Monday-Friday, tour of duty hours negotiable with Supervisor. Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Human Resource Assistant (ER/LR)/PD99978S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/06/2023. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but are not limited to: Serves as the point of contact for customers on basic issues and refers more technical questions to a Specialist and/or Supervisor General administrative support Answering phone calls Responding to email inquiries and scheduling appointments Gathering information from files, databases and documents Entering information into systems and databases, utilizing software programs to extract, revise or sort information from files, records or databases Processing administrative based actions utilizing various automated systems Utilizing various Microsoft Office based software such as Outlook, Word, Excel, Teams and PowerPoint Extract, revise or sort information from files, records or databases OR, Education: Applicants may substitute education for the experience. To qualify based on education for this grade level you must have 4 years of education after high school (Transcripts required). OR, Combination: Applicants may also combine education and experience. You must have a combination of specialized experience and education beyond high school. * Note: This position is a training career ladder to the full performance level. The work of this position is the same as the full performance level but is performed under closer supervision and guidance. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but are not limited to: Basis knowledge of laws, regulations, Executive Orders, agency HR policies and procedures Ability to communicate ideas clearly both orally and in writing Practical knowledge of basic principles, concepts, and methodology to carry out assignments Provide administrative support by responding to questions, complaints, problems or situations, and providing explanation of policy Evaluates sensitive personnel issues Control and respond to incoming and outgoing correspondence Assist customers with problems and inquiries There is no educational substitution at this grade level. * Note: This position is a training career ladder to the full performance level. The work of this position is the same as the full performance level but is performed under closer supervision and guidance. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but are not limited to: Knowledge of laws, regulations, Executive Orders, agency HR policies and procedures, court decisions and issues as they pertain to the assigned areas of responsibility. Knowledge of agency organizational structure, management policies, procedures and practices. Skill in collecting, analyzing, and organizing technical data. Skill establishing and maintaining effective working relationships with a wide range of personnel both internal and external to the agency Knowledge of, and skill interpreting, Federal Laws and VA regulations as they pertain to leave programs, such as FMLA, Knowledge of Federal labor laws and regulations, OPM, and VA policies and handbooks, and collective bargaining agreements (CBA). Provides technical guidance, information, and assistance for a variety of Employee Relations programs such as drug testing, disciplinary actions, grievances, appeals, and complaints. There is no educational substitution at this grade level. *Note: This is the full performance of the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting, although some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. Occasional use of automobile and public conveyances may be required. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VHA VISN 10 Human Resources 11500 NORTHLAKE DRIVE SUITE 200 CINCINNATI, OH 45249-1642 US
• Name: Michael Swain
• Phone: (313) 737-8567
• Email: [email protected]