The VAWNYHS PCMHI/CBOC Program Manager (PM) provides daily oversight for PCMHI (Primary Care-Mental Health Integration) teams and CBOCs (Community Based Outpatient Clinics). There are PCMHI teams in both Buffalo and Batavia as well as 7 CBOC clinics, including Dunkirk, Jamestown, Lockport, Niagara Falls, Olean, Springville, and West Seneca. This position develops policies and procedures for mental health clinic operations, prepares reports and statistics for facility, VISN and national use.

Duties

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Clinical Functions Psychosocial Assessments Interviews Veteran and their family members/significant others to establish facts about their presenting problems and their causes, and the impact of such problems as it relates to their functioning and health as part of a comprehensive psychosocial assessment. Reviews all data, subjective and objective, and makes a clinical assessment, identifying needs and strengths. Effectively uses professional skill, objectivity, and insight. Uses advanced clinical training, insight, and experience to interpret data and to identify viable treatment options. The social worker assesses high risk factors, acuity and need for services. Psychosocial Treatment The social worker performs specialized treatment of complex physical or mental illness. The PCMHI-CBOCs Program Coordinator Social Worker incorporates complex multiple causation in differential diagnosis and treatment of Veteran patients, including making psychosocial and psychiatric diagnoses within approved clinical privileges. The social worker is able to provide individual, group, and family psychotherapy and advanced level case management interventions used in the treatment of Veterans with whom may have a wide variety of mental health disorders. The PM promotes communication and interactions among medical, nursing, MH clinical team members, patients, their families and caregivers to facilitate the treatment process. Administrative Functions The Program Coordinator serves as the Point of Contact (POC) for multiple Mental Health clinics, including PCMHI oversight and the 7 CBOCs. The incumbent provides administrative oversight including planning, establishing, and implementing policies and procedures, developing program goals and objectives, and monitoring, operating, and evaluating the functioning of mental health service within the clinics. Oversees the daily operation of the clinics, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They are responsible for monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice, and service delivery. Provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. Program Evaluation & Consultation: Develops and implements methods for measuring effectiveness of social work practice and services in specialty areas, utilizing outcome evaluations to improve treatment services. The social worker is able to demonstrate the ability to design changes based on empirical findings. Responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. Provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for staff. Initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. Oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing, and implementing ideas for improvement and evaluating efficacy of improvement efforts. Developing and maintaining effective partnerships throughout the facility and satellite clinics, including Primary Care, Veteran Readjustment Centers, Specialty Care Clinics, Facility Patient Advocates, VBA, PVA, and the Business Office to ensure access and a unified approach for providing continuity of care. Is able to serve as a lead amongst other case managers at the direction of the supervisor. As a clinical case manager with an advanced level of practice, the PM may provide clinical practice guidance for other social workers and/or assist with daily operations which may include consult management, oversight of time and leave requests, and managing coverage as needed during staff absences. Is responsible for supporting the mission, policies, and procedures of the Department of Veterans Affairs, the Veterans Health Administration (VHA), the appropriate Veterans Integrated Service Network (VISN), and the facility. Is willing to serve on committees, work groups, and task forces at the facility as deemed appropriate by the Chief of Mental Health and Chief/Executive of Social Work Services. Addresses Congressional inquiries and VISN and VA Central Office action items as required. Is able to provide assistance with the orientation and learning of less experienced social workers and, if interested, to serve as a preceptor for social work students. Will perform other related duties as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm Telework: Available Virtual: This is not a virtual position. Functional Statement #:PD39192F Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Possess a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. For grades below or at the full performance level, VHA social workers who are not licensed or certified at the time of appointment must become licensed or certified at the independent master's level within 3 years of their appointment as a social worker. Licensure: Possess a full and unrestricted license or certification by a state to independently practice social work at the master's degree level. English Language Proficiency: Social workers must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). GS-13 Grade Determination: Experience/Education: One year of experience equivalent to the GS-12 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. AND Licensure/Certification: Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. AND Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs: Skill in coordinating and implementing one or more specialty program(s), across the facility. Skill in local policy and practice development, procedures, and/or practice guidelines for the program as prescribed by the program handbook or national directive. Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action. Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget. Knowledge of organizational structure and impact on program operations. Preferred Experience: Prefer at least 3 years of management/supervisory experience. Significant experience in provision of SUD treatment to Veterans. VA evidenced based treatment certification is desired. References: VA Handbook 5005, Appendix G39 The full performance level of this vacancy is GS-13. Physical Requirements: See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US
• Name: Crystal Collier
• Email: [email protected]