This position serves as a Program Assistant (OA) located within the Pain Management Team for Primary Care Services at Veterans Affairs Pacific Island Health Care System (VAPIHCS). The position is to performs a variety of clerical, administrative and technical duties/responsibilities in support of Pain Management Team (PMT) which consists of 10-15 multi disciplinary staff members.

Duties

Duties will include but not be limited to: Ensuring Veterans have all the requirements (email account, smart device, and internet access) for utilizing VA Video Connect (VVC) and if not, then assisting Veterans obtain the required technology through the Digital Divide consult and VAPIHCS Telehealth Service. Reserving conference room space (which is very competitive), scheduling (in all PMT clinics to include Face to Face, telephone, group, and VA Video Connect or VVC clinics), scheduling guest speakers, and ensuring accommodations are available for the veterans with disabilities so they may receive the maximum benefit from the program Submitting requests for the purchase of equipment and supplies that are required for daily function of the Pain Management Team and for maintaining an inventory of these supplies. Obtaining, tracking, and trending data using Microsoft Excel and operating web-based software for data input. Retrieving and analyzing VSSC data related to PMT metrics, opioid safety, and provider productivity for utilization to respond to suspenses, VISN, and facility committees. Serving as primary point of contact for responding to all telephone calls and inquiries about the Pain Management Team (PMT) and documenting all encounters. Maintaining computer skills (e.g. Microsoft Word/Excel/PPT, CPRS, VISTA, VAE, VISIO, and SharePoint) and communication tools such as MS Outlook/Teams App, V-Tel, WEBEX and VANTS Line. Work Schedule: Monday through Friday 07:30am - 04:00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Assistant - Pain Management Team/PD018430 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and understanding of the principles of health care administration and medical center's mission and operations management objectives, practices, methods, and techniques necessary to assist in evaluating the center's administrative support function, Knowledge of the organizational structure, policies, procedures, and regulatory guides to provide assistance and assurance that Pain Management Team is in compliance with overall operations of the health care facility, Ability to gather and analyze factual data, drawing conclusions and recommending solutions to various work situations and requirements, Knowledge of resource allocation methodologies, Knowledge of Microsoft Office Package, including Word, Excel, Adobe and PowerPoint. Must be able to develop and maintain Excel spreadsheets, graphs, and power point presentations, Ability to communicate effectively orally and in writing and have the ability to relate positively to management and employees at all levels as well as the general public. The incumbent must possess a high degree of maturity, integrity, and good judgment. The incumbent must be well organized, possess excellent time management skills, and have the ability to resolve problems, Skill in preparing reports, correspondence, proposals, and operational plans. You will be rated on the following Competencies for this position: Attention to DetailClericalCommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort, such as walking, bending, standing, lifting, climbing of stairs, carrying of correspondences may be required For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Spark M Matsunaga Department of Veterans Affairs Medical Center 459 Patterson Road Honolulu, HI 96819 US
• Name: Sara Flores
• Phone: 369-873-3561
• Email: [email protected]