The Program Support Assistant (OA) works under the immediate supervision of the Deputy Associate Chief Nursing and Patient Services. The Program Support Assistant is responsible for performing duties in a variety of functional specializations to provide information and management assistance with timekeeping and a variety office duties in planning, controlling and/or reporting on resource, education, program accomplishment and program administration.

Duties

Duties may include, but were not limited to: Consolidates information into comprehensive documents and prepares in final form for supervisor's review. Coordinates and monitors approved training requests for ADPCS staff through both government and non-government sources. Reviews requests for accuracy and completeness including correctness. Receives calls and visitors, referring only those contacts needing their attention or action. Receives incoming mail, records suspense, collects background data, and routes to appropriate action officer. Establishes and maintains a variety of automated and manual records systems reflecting technical and administrative data. Prepares and compiles of a variety of reports, correspondence, and program status documents. Prepares graphs, statistical reports, and other correspondence using various software, including word processing, electronic mail, spreadsheets, database, and graphics programs. Maintains an extensive database of current work and backlog and initiates job order requests in the system. Initiates PIV requests for ADPCA staff assuring accuracy and completeness. Assists supervisor in consolidation of annual overtime budget estimates and required justifications for assigned areas. Monitors the expenditure of funds and keeps the supervisor advised on the status of the overtime budget and alerts to the critical areas where adjustments may be required. Prepares any required recurring and one-of-a-kind reports related to control and expenditure of unit overtime funds. Coordinates work efforts as required with payroll/budget personnel. Work Schedule: Monday through Friday, 7:30am to 4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD07961A Physical Requirements: Work is sedentary. Work requires sitting, standing, some walking, bending, and carrying light items such as books and files. Work Environment: Work is performed in a typical office setting with no safety hazards in evidence.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-5 grade level: One year of specialized experience (equivalent to the GS-4 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Communicating both orally and in writing to internal and external customers; Preparing reports and presenting data to different audiences; Working with time and attendance and timekeeping systems; Working knowledge of policies and procedures associated with patient flow and patient care; and Knowledge of medical terminology. OR, Applicants may substitute education for the experience required for the GS-5 level. To qualify based on education for this grade level you must have four (4) years above high school. OR, Applicants may also combine education and experience to qualify at the GS-5 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-5. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]