This position will serve as a Program Support Assistant to the Mental Health Product line (MHPL). The MHPL is complex consisting of multiple types of mental health activities, including inpatient, outpatient, clinical and research functions at multiple sites. This position is located at Audie L. Murphy VAMC in San Antonio, Texas, within the Mental Health Service.

Duties

Duties may include but are not limited to: Providing assistance to the program by performing analysis and/or evaluation of operating program characteristics; Assisting in conducting surveys of agency operating programs; Obtaining, organizing, filing, and retrieving reports, correspondences, and numerical data for use in preparing status reports, briefings and presentations for the Mental Health Program; Coordinating and collecting data and keeping records of workload trends for fiscal and planning purposes of the Program Manager; Attending meeting and record minutes using notes and/or tape recorder; Scheduling appointments, managing consults, and assisting with ensuring the required documentation is completed for admission to the program; Handling multiple requests for information and resolves, or assists on resolving, a variety of complaints from the veterans while adhering to HIPPA guidelines; Assisting in administrative coordination and routine patient-related matters; Maintaining the schedules of program staff; Monitoring and requesting supplies and equipment. Work Schedule: 7:30am-4:00pm, Monday through Friday Position Description Title/PD#: Program Support Assistant~/HA671-3434-A Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do work at a desk. However, there may be some walking, standing, bending, carrying of light items such as papers or books. Employee may, in rare instances, be asked to travel to the main hospital for consultation, delivery or pick-up or needed supplies or time-sensitive documents. No significant physical demands are required for to perform the work. Lifting will generally be limited to typical office supplies, twenty-five pounds or less.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants who have the 1 year of appropriate specialized experience, as indicated in the table, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements.

Education

There is no educational substitution at this grade level.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]