NIST works with industry and science to advance innovation and improve quality of life. We're looking for a IT Specialist (Systems Administration) to join our team! This notice is issued under direct-hire authority to recruit new talent to occupations for which NIST has a severe shortage of candidates.

Duties

Working as an Information Technology Specialist (Systems Administration) in the Office of Information Systems Management, Platform Services Office you will: Provide video endpoint and video conferencing infrastructure support. Maintain and troubleshoot video conferencing hardware, software, and collaboration technologies. Integrate Microsoft Teams with Teams-certified hardware such as Poly, Logitech, and Cisco are the primary technologies supported by the position at this time. Other video meeting platforms supported include BlueJeans, Google Meet, Webex, and Zoom. Evaluate new hardware and software collaboration features that support real-time video conferencing. This includes whiteboarding, real-time presenter tracking, and advanced meeting room layouts. Develop recommendations to support hybrid video meetings that include participants from multiple physical and virtual locations. Diagnose and triage hardware, software, and network deficiencies reported by video meeting participants. Establish testing and monitoring standards for evaluating poor video meeting experiences. Collaborate with other information technology support groups to provide on-site evaluation of video meeting performance.

Requirements

• U.S. citizenship
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment
• Designated and/or random drug testing required
• Bargaining Unit Position: No

Qualifications

Basic Requirements: This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education: All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. 1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalents to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as experience: Providing onsite and real-time support of video meetings, including support of video meeting hardware and collaboration software. Diagnosing and triage hardware, software, and network deficiencies reported by video meeting participants. Contrasting features supported by different video meeting platforms and their available configuration options, such as configuring Microsoft Teams meetings for internal and external participation. Troubleshooting audio and video connection problems, such as audio feedback and no video output to a display. Video meeting hardware and their infrastructure configurating, such as the Poly Studio X series of video endpoints. Integrating new video hardware with existing hardware. OR 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree OR Ph.D. or equivalent doctoral degree Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application. The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook. Applicant Reconsideration

Education

This position allows applicants to qualify with education. Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.

Education completed outside of the U.S. must be evaluated by an accredited organization to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course by course listing) is required with your application.

Contacts

• Address Platform Services Division 100 Bureau Drive Gaithersburg, MD 20899 US
• Name: Jessica Leopold
• Phone: 301-975-5760
• Email: [email protected]