This position is located at: NAF Support Service Division - Fort Irwin, CA To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. For full position description, please visit: AM173 INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT)

Duties

Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier III background investigation.
• Pre-employment physical is required.

Qualifications

QUALIFICATION REQUIREMENTS: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services; - Installing, configuring, upgrading and trouble shooting hardware and software components; - Presenting formal and informal training and assistance to customers; - Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Education

This job does not have an education qualification requirement.

Contacts

• Address ET-NAF-W4E6AA NATIONAL TRAINING CENTER AND FT IRWIN DO NOT MAIL Fort Irwin, CA 92310 US
• Name: Claudia Toles
• Phone: 760-380-9857
• Email: [email protected]