PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. The incumbent serves as a Shift Lead IT Specialist in the Service Operations Division (SOD), Operations Branch (OB), with the primary responsibility for providing 24/7 support for the Bureau of the Fiscal Service.

Duties

As a Lead IT Specialist (CUSTSPT)(NETWORK), you will:

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-11 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes experience performing Information Technology (IT) work monitoring enterprise wide IT system activities, performance and availability and providing IT support for mainframe platforms, desktop, server and network operating systems in order to meet customer requirements. Examples of such experience could include: - Performing IT Customer Support that involves facilitating, planning and delivering customer support principles and methods, including installation, configuration, troubleshooting, and communicating IT issues inside and outside the business unit in order to provide first-contact customer service problem resolution. - Direct experience with documenting and maintaining standard operating procedures for an office to reflect changes and/or updates to policies, practices, etc. - Direct experience with peer training and developing training documentation. - Direct experience with providing tier 1 or 2 technical support to customers. - Evaluating, training, and explaining IT system to users for problem resolution. AND In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below. - Attention to Detail, such as monitoring and reporting on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met. - Customer Service, such as providing troubleshooting support with Tier 2 and 3 technical staff. - Oral Communication, such as communicating with internal and external customers, providing support for the infrastructure. - Problem Solving, such as resolving customer support issues. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-12, you must have been at the GS-11 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]