About the position: This position will be assigned to the Community Activity Center on Holloman AFB. Incumbent may be required to work Monday through Saturday anywhere from 0600 - 2300.

Duties

The primary duties of this position are as follows: Manages Information Tickets and Travel (ITT) operations/activities to maximum efficiency and economic return of investment(s). Interprets higher-level directives and develops procedures/guidelines to ensure high standards in recreational/promotional programs. Oversees the establishment, review, and evaluation of ticket sales and analysis of market trends to maximize customer satisfaction. Serves as the ITT liaison and negotiates group pricing for admission/travel for sporting events, tours, concerts, and performing arts venues. Assists unit leadership in the establishment of financial goals, budget preparation, and analysis of financial results of ITT operations. Coordinates with the Marketing Office to prepare advertisements and maximize publicity of ITT initiatives to base populace. Supervises the Point-of-Sale Cash Register System, programming new tickets, correcting errors, and producing reports as required. Uses government-approved purchasing methods to procure tickets from vendors. Responsible for purchasing and maintaining physical ticket inventory. Research and edits information on the local area and surrounding points of interest to provide customers with current information. Operates various software programs to create advertising fliers, brochures, and materials for distribution and bulletin boards. Generates correspondence with internal and external agencies via methods such as e-mails, memorandums, letters, and faxes. Responsible for balancing ITT accounts as required per applicable directives and coordinating sales balances with the finance office and all vendors and attractions to certify expenditures. Maintains program records and receipts in an orderly fashion to be made available upon request for inspections and financial audits. In the absence of guidance, establishes policies and procedures concerning ITT operations to ensure highest customer satisfaction. Responsible for assigning escorts for local trips and/or tours to maintain customer accountability and resolve issues as needed. Acts as the Community Center Manager in the Manager's absence. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12142764

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 10/09/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Practical knowledge of ITT procedures and the hospitality industry. Proficiency in computer use to include software applications such as Microsoft Office (Word, Excel, Publisher, PowerPoint, etc.). Must have knowledge of basic accounting practices and knowledge of cash handling procedures, bank deposits, inventory control, and cash register systems. Prior customer service experience is required.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Contacts

• Address Holloman Community Services Flight 49 FSS/FSMH, 596 4th Street, Bldg 224, Suite 203 Holloman AFB, NM 88330-8060 US
• Name: Holloman NAF HR Office
• Email: [email protected]