One position is located in Yellowstone National Park, in the Visitor and Resource Protection Division.

Duties

The incumbent assists in all management aspects of the operation, including the development and maintenance of interagency mobilization plans along with complex dispatch operating plans and guides.The incumbent will serve as the dispatch center training coordinator ensuring all dispatchers are trained in Emergency Medical Dispatch procedures. Develops and modifies dispatch related training and serves as the subject matter expert during training course development.Incumbent will oversee the quality improvement/ quality assurance program for the center ensuring high professional standards are set.Supervises up to six GS-2151 Public Safety Dispatchers from the GS-05 to GS-8 level.Provide day to day supervision of and operates a Parkwide multi-frequency radio dispatch system Physical Demands: The work requires long periods of sitting and standing in one position at a computer terminal, intense concentration and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking.Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required. Shift work or non-standard tours of duty are involved or maybe required. The incumbent may be required to work holidays and weekends. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions.Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the National Park Service. Incumbent must be able to speak clearly in English. Due to the high intensity of the office environment, the incumbent will be allowed to participate in physical training programs. Travel associated with occasional site visits may require some walking and climbing. Must be able to respond to after hour callouts. Working Conditions: The work area is in an open space which also contains computer workstations, alarm equipment, and radio equipment. The incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate controlled or adequately lighted. The work is performed primarily in an office setting. Radios and telephones are in constant use and result in frequent periods of excessive and constant noise. Incumbent must be able to multi-task and concentrate on work projects amidst noise, interruptions and the movements of others. This creates a hectic and high stress work environment.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-09/29/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-10 grade level, you must possess the following minimum qualification by close of the announcement EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: independently performing public safety dispatching (law enforcement, emergency medical, search and rescue, and fire) work using computers and software programs National Crime Information Center (NCIC), Criminal Justice Information System (CJIS). Public Safety dispatching includes: Monitoring and responding to radio communications and 911 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees; responding to complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; preparing and maintaining incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers. You must include hours per week worked. Please include the grade level of any federal positions. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address Yellowstone National Park PO Box 168 Yellowstone National Park, WY 82190 US
• Name: John Rhoades
• Phone: (307) 344-2093
• Email: [email protected]