This vacancy is for a Network Services Specialist position in the Department of Commerce located at the U.S. Census Bureau Headquarters in Suitland, Maryland. The Census Bureau is accessible from the Metro Rail Green Line - Suitland Station. This Job Opportunity Announcement may be used to fill other Network Services Specialist, 2210, 12, positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience.

Duties

Provide technical support across multiple sites for available network technologies and the LAN/WAN networking infrastructure environment. Develop and assist with system requirements configuration documentation, drafting standard operating procedures (SOPs). Contributing to the improvement of system guidelines and policies and ensuring security compliance of network systems within the agency's operational guidelines. Troubleshoot and resolve customer reported problems and network issues and perform administrative tasks via LAN/WAN, voice, data internet connectivity, cloud, VPN, and load balancing administrative portal interfaces. Prepare and present project documentation and technical presentations to project stakeholders.

Requirements

• Applicants must meet all qualification requirements by the closing date of this announcement.
• U.S. Citizen
• Suitable for Federal employment.
• Registered for Selective Service if applicable. (www.sss.gov)
• A one-year probationary period may be required.
• This is a BARGAINING unit position.
• This position may be covered by one or more of the following bargaining units: American Federation of Government Employees (AFGE) Local 2782(HQ) or AFGE Local 1438(DN). If you have specific questions, please contact the HR Specialist.

Qualifications

This vacancy is advertised under 2 different announcements. Please read the 'Who May Apply' section carefully to determine your eligibility. If you are not eligible under this announcement, please see Announcement Number, 23-TCO-12137656-MP-KC Specialized Experience: For the GS-12, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-11 in the Federal service. Experience for this position includes: Installing, configuring, supporting, analyzing, monitoring, and maintaining work concerned with on premise and cloud network services. Applies available technologies and basic management principles to adapt network services methods and procedures to a variety of infrastructure, platform, and end user services. Oversees/performs equipment installation or relocation, testing, and acceptance processes. Responds to and resolves problems with software, hardware, and systems management. Assists with defining, analyzing, and drafting network requirements, specifications, and related documentation. In addition to the above specialized experience, your resume must demonstrate one year of Information Technology (IT) related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Education cannot be substituted for experience at this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.

Contacts

• Address Telecommunications Office 4600 Silver Hill Road Washington, DC 20233 US
• Name: Kyva Carroll
• Phone: 301-763-9744
• Email: [email protected]