The Albuquerque Health Care System is currently recruiting one Supervisory Health System Specialist in the Office of the Chief of Staff in Albuquerque, New Mexico. The incumbent is responsible for supporting services in the main facility and Community Based Outpatient Clinics relating to virtual care (telehealth care) as applicable. The incumbent will provide leadership in coordinating, planning, implementing, and monitoring virtual care activities.

Duties

Investigate and resolve problems between and within services, as they relate to virtual care. Conduct analytical studies on particular operational processes, issues topics, or related special projects. Coordinate the integration of computerized systems as they relate to the facility as a whole. Coordinate and provide technical consultation to all areas of the facility in support of performance measures and analyses of virtual care programs. Develop and/or maintain proficiency and supports administrative activities with various computer applications including spreadsheets, databases, word processing, graphic generation and desktop publishing programs. Review and evaluate all contract proposals/statements of work and agreements to assure accurate/appropriate budgetary, personnel and administrative arrangements to make recommendation to facility leadership. Conduct or direct audits to resolve administrative problems and technical problems which may arise in the normal operation of virtual care throughout the facility. Oversee resource allocation and management to include funds, equipment, space, staffing, and contracts. Develop performance improvement plans, patient care audits, and the coordination of outcomes related to organizational and functional relationships. Develop short- and long-term goals for the virtual care at the facility. Develop proposals, initiatives, evaluating outcomes for virtual care throughout services line, develop and coordinate new initiatives for the virtual care program. Collect and analyze data for the purpose of business planning, budget preparations, and management cost studies; perform cost studies of virtual care programs, analyzing information to determine costs of delivering services in established and/or proposed programs. Recommend and implement changes based on the understanding and knowledge of the direction of the program as communicated and approved by facility leadership. Serve as an expert on quantitative methods, provides expert guidance, consultation, and leadership in developing analyses and/or evaluations of the virtual care programs. Integrate varied databases to bring sophisticated data together into one comprehensive report. Complete analysis to evaluate procedures, workflow, personnel utilization, organization, communications, training arrangement of space and equipment. Provide communication orally and in writing about complex clinical as it applied to virtual care and non-clinical matters with individuals with varying levels of understanding and authority. Provide the customer with consistent information according to established policies and procedures. Handle conflict and problems in dealing with the customer constructively and appropriately. Provide equal opportunity for all employees supervised, ensuring fair and equitable practices in the selection of employees for training, promotions, awards and recognition, and for other career development opportunities. Recruit and hire subordinate staff members in line with merit staffing procedures and equal employment opportunity guidelines. Plan training and development with subordinate employees to assure they acquire and maintain both technical competencies in their fields and cross training in related fields. Evaluate the work performance of subordinate staff members and recommends appropriate awards to enhance effective performance or takes action to deal with inadequate performance, through counseling, training, coaching and other means. Resolve staff complaints concerning working conditions and related matters, and provides referral services, if necessary, to employees who develop personal problems that interfere with effective performance or undermine work group cohesiveness. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist (Connected Care Supervisor)/PD133520 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and it is something that can't be waived. The education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. To qualify for the GS 0671 occupational series, applicants MUST possess one of the following: UNDERGRADUATE AND GRADUATE EDUCATION: undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields, such as business or public administration, with course work in health care administration. SPECIALIZED EXPERIENCE: specialized experience that is progressively responsible for analytical or administrative, or clinical management, or supervisory experience in the health care field performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities with close working relationships with facility managers and analysis/coordination of administrative, clinical, or other service activities which provided knowledge in the following areas: 1) Missions, organizations, programs, and requirements of health care delivery systems; 2) Regulations and standards of various regulatory and credentialing groups; and 3) Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. SPECIAL PROVISION FOR INSERVICE PLACEMENT: Completion of an agency-sponsored on-the-job training program, which included a formal individualized training plan. The training program should have been performed in an operating health care system and included: 1) Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; 2) Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and 3) Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations. You will be rated on the following Competencies for this position: Administration and ManagementDecision MakingLeadershipOrganizational StewardshipPlanning and EvaluatingProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily performed while sitting though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and visits to various services. Occasionally incumbent is required to carry light objects, such as files, mail, supplies and papers. Work is performed in an office setting. Occasional travel may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Mark Van Huss
• Phone: (808) 336-1335
• Email: [email protected]