The VA Northeast Ohio Healthcare System is recruiting for a Program Support Assistant assigned to the Homeless Programs, part of Social Work Services. The incumbent supports a complex clinical service comprised of multiple programs serving a Veteran population seeking help and services for homelessness, substance use disorder, mental health diagnoses, employment, and legal aid. This position is located in the Akron Community Resource and Referral Center (CRRC).

Duties

The dutiesof the Program Support Assistant includes, but is not limited to: Plans, develops, maintains and reviews service data collection methodologies, records and techniques, prepares corrective action plans and makes appropriate recommendations for improvements in data collection / maintenance and work flow process. Gathers and tracks transitional housing program providers' admissions and discharges for the purpose of accurate monthly analysis and calculation, reconciling invoices while maintaining budgetary parameters. Reviews GPD Case Management Caseload Tracking Tool to analyze trends and provide feedback on performance. Extracts, compiles, analyzes, organizes, and reports statistical data. Supports at all required program meetings, including notifying supervisors of matters discussed or decisions made that will affect them. Manages calendar for all activities and events coordinated at the CRRC locations. Composes memorandums and letters for all service requests. Gathers, systematically manages, and reports workload information from data sources, reporting to Coordinators and Supervisors of HUD-VASH, Housing First, Veterans Justice Outreach, Transitional Housing, and CRRC programs. Maintains program specific data to track items including but not limited to program effectiveness and progress, budget, and compliance reports. Work Schedule: Monday through Friday; 8:00 a.m. to 4:30 p.m Virtual: This is not a virtual position. Position Description/PD#: 91122-0 Recruitment & Relocation Incentives: Not Authorized Financial Disclosure Report: Not Required Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

In order to qualify for this position, you must meet the following requirements within 15 calendar days of the closing date listed on the announcement: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/. All Title 38 Veterans Canteen Service (VCS) employees must have served in their Excepted Service position for at least 90 days in order to be eligible for a position within the Competitive Service. Applicants who were previously selected under a Competitive Delegating Examining Office (DEO) announcement must have served in their position for at least 90 days prior to being eligible for other positions within the Competitive Service. In addition to the qualification above you must also have: Specialized Experience (GS-07): You must have one year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-06 grade level. Examples of specialized experience may have been gained in a Clerical or Administrative Support environment and include: providing administrative support, operating a personal computer, using a computer to process and analyze data, sorting and processing incoming correspondence, coordinating with others between various units and offices to accomplish work related projects, analyzing work flow to determine potential problem areas and making recommendations to correct, proofreading documents for grammatical errors, notifying others of pending appointments and meetings, and advising others on processes or procedures. You will be rated on the following competencies for this position: Data Management: Knowledge of the principles, procedures, and tools of data management, such as modeling techniques, data backup, data recovery, data dictionaries, data warehousing, data mining, data disposal, and data standardization processes. Managing and Organizing Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods. Project Management: Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance. Customer Service: Works with clients and customers, including the general public, individuals that work in the agency, other agencies or organizations outside the government to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products or services. Team Building: Manages group processes; encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland, OH 44106 US
• Name: Keshon Moore
• Phone: 216-791-2300 X42153
• Email: [email protected]