The VA Northeast Ohio Healthcare System is recruiting for an Administrative Support Assistant. The Administrative Support Assistant will function in Community Outpatient Service at the Akron VA Outpatient Clinic.

Duties

Receives and screens the vast majority of callers and visitors to the Office of the Facility Director, who include Veterans and/or their family members, Veteran Service Organizations (VSO), officials of other federal, state and local agencies, Vendors, Medical Center personnel and general public. Point of Contact for anyone that have business with the Facility Director. Controls the scheduling of the Facility Director's calendar; Sets priorities and schedules all appointments without prior clearance or approval. Briefs the Facility Director on appointments made daily and again one day prior to the event, as necessary, ensuring the Facility Director has all the pertinent information and material needed. Maintains the scheduling of all conference rooms when requested for events or meetings from internal/external employees. Reviews, monitors, analyzes administrative reports, bringing discrepancies, trends, and outliers to the attention of the Facility Director. Timekeeper for CBOCs. Manages Facility SharePoint Homepage, periodically reviews the documents ensuring that they are all up to date and contain all correct information. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Telework: May be available at Supervisor's discretion Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD91255A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/14/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Screening phone calls to determine the nature and referring to appropriate staff; solving complaints, presenting and gathering information; monitoring and analyzing administrative reports; providing administrative support to daily operations; scheduling and running reports; assisting management with all aspects of scheduling; reviewing documents for accuracy of grammar and punctuation; knowledge of VA rules and policies. You will be rated on the following Competencies for this position: Meet Deadlines Writing Computer Skills Plan and Organize Work Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. However, there may be some walking, standing, bending, carrying, and lifting light items such as papers, books, and files. No special physical demands are required.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland, OH 44106 US
• Name: Kyle Mcclelland
• Phone: 216-791-2300
• Email: [email protected]