The Program Support Assistant position is located in the Emergency Management Service department at the Leeds, MA location. This position is a Full-Time position at 40 hours per week.

Duties

Ensure the management of the office by controlling information, ordering and tracking equipment, supplies and services. Provide liaison between program office and administrative offices outside the organization. Track and monitor purchases of equipment, services and products. Serve as timekeeper and/or alternate timekeeper. Arrange and coordinate training activities. Coordinate all procurement/purchasing activities within the FMS VA Purchase Cards. Enter purchases for services and materials in VISTA and alert designated Control Point Official of need for approving transactions when required. Follow credit card holder instructions provided when card is issued. Verify fund availability prior to making a purchase and complies with single purchase and cycle limits placed on the card. Plan and coordinate a variety of general office support services in support of the work of an organization, such as requisition, purchases, storage, and maintenance of stock levels, installation, repair, maintenance and disposal of office equipment, etc. Work Schedule: Monday- Friday. Hours: 8:00am to 4:30pm. Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD003630 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2023 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. (This is separate from your experience and is mandated by statutory and regulatory requirements.)* For a GS-05 position you must have served at the GS-03. GS-5 Grade Requirements: Specialized experience: You must possess one year of specialized experience equivalent to the next lower grade, GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience include but is not limited to: Assisting with inventory control, storage, distribution, cataloging or supply identification systems or other related supply activities; Performing both routine and complex administrative and miscellaneous clerical duties; Triaging incoming phone calls and providing callers with accurate and complete information, deferring to the supervisor and/or subject matter experts (SME) only after exhausting attempts to resolve the issues presented; Speaking calmly and compassionately to severely disabled customers; and Maintaining professionalism when working with suppliers, contractors and delivery/storage facilities regarding purchasing, delivery and payments of the items. Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four years of education above high school. Combination: Applicants may also combine education and experience to qualify at this level. To determine the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determine the applicant's education as a percentage of the education required for the grade level; and then add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for that grade level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. You will be rated on the following Competencies for this position: Administration and ManagementCustomer Service (Clerical/Technical)Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Northampton VA Medical Center 421 North Main Street Leeds, MA 01053 US
• Name: Troy Norman
• Phone: (203) 932-5711 X3964
• Email: [email protected]