The Post 9/11 Military2 VA (M2VA) Case Management, Supervisory Social Worker, Program Manager oversees all transition activities, care management services, and coordination of care for all Post 9/11 M2VA service members and veterans. These veterans and service members receive treatment at the Captain James A. Lovell Federal Health Care Center (FHCC) and the Community Based Outpatient Clinics (CBOC). This position will be primarily located at FHCC, but may require occasional travel to the CBOCs.

Duties

The Post 9/11 M2VA Program Manager will maintain a caseload providing direct services to Post 9/11 M2VA patients. The program Manager will serve as the Point of Contact for all inquiries regarding transitioning veterans and service members. The Post 9/11 M2VA Case Management team provides specialty case management for a complex cohort of Post 9/11 M2VA veterans and service members who reside within a wide diverse geographic catchment area. The Post 9/11 M2VA Program Manager provides direct oversight through frequent in-person and phone consultation and review of records in CPRS, Case Management Tracking Application (CMTRA) and the Federal Case Management Tracking (FCMT) device. The incumbent conducts direct clinical practice while ensuring transition from DOD to VHA continuity in care and in providing backup clinical coverage for clinical staff. The Post 9/11 M2VA Program Manager is responsible for ensuring a timely and coordinated transition of care for service members leaving Military Treatment Facilities (MTF), as well as working closely with care managers in the Community Based Warrior Transition Units and with program managers and case managers from other VA Medical Centers. The work requires specialized knowledge and skill in working with Department of Defense (DoD), and VHA Liaisons at the Military Treatment Facilities, ensuring that follow-up care is timely and meets all Performance Measures. The incumbent plans, develops, implements and evaluates the facility Post 9/11 M2VA Program to ensure continued quality improvement and excellence in customer service. The Post 9/11 M2VA Program Manager ensures that there is a system to identify all Post 9/11 M2VA veterans served by the facility, and that a system is in place to screen or evaluate all Post 9/11 M2VA veterans to identify those with complex needs requiring case management. The incumbent administers information and analytical systems to evaluate and enhance the quality of service provided to patients. The incumbent develops and implements information systems to track service activities including visits, referrals, patient demographics, equipment utilization and patient satisfaction. The incumbent develops, implements, and evaluates clinical guidelines and protocols to establish appropriate utilization of services. The Post 9/11 M2VA Program Manager participates in VISN and VHA Post 9/11 M2VA conference calls, work groups, and leads local Post 9/11 M2VA clinical teams and administrative teams at the facility. The facility Post 9/11 M2VA Program Manager keeps facility leadership apprised of critical issues and provides consultation to all parts of the organization in planning/advocating for the needs of Post 9/11 M2VA veterans and transitioning service members. The Program Manager prepares reports for VA Central Office, VISN leadership, and Medical Center leadership, and participates in Morning Report for the facility on need. The Program Manager reports quarterly on the Post 9/11 M2VA Program to the facility Executive Council of the Medical Staff (ECOMS). The incumbent supports the goals and mission of the facility by participating on committees and work groups such as Mental Health Executive Committee, facility workforce development group, social work peer review development work group, facility outreach workgroup and the Mental Health Summit planning workgroup. The Program Manager furthers the goals of Equal Employment Opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to non-discriminatory employment practices in regard to race, color, religion, sex, and affirmative action for the area under his/her supervision in the following: (1) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all employees; (3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills. Work Schedule: Monday-Friday, 0730-1600 Telework: Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure. Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Exception. VHA may waive the licensure or certification requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure/certification examinations. This exception only applies at the GS-9 grade level. For the GS-11 grade level and above, the candidate must be licensed or certified. At the time of appointment, the supervisor, chief social work or social work executive will provide the unlicensed/uncertified social worker with the written requirements for licensure or certification, including the time by which the license or certification must be obtained and the consequences for not becoming licensed or certified by the deadline. English Language Proficiency. Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Grade Determinations: Supervisory Social Worker, GS-12 Education and Experience. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills in a specialty area or in administration demonstrating progressively more professional competency and judgment. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Licensure/Certification. Individuals assigned as Supervisory Social Workers must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs: Ability to independently organize work, set priorities, and meet multiple deadlines. Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. Ability to ensure provision of clinical social work services. Ability to provide staff training and development. Skill in interpersonal relationships in dealing with employees, team leaders, and managers. References: VA HANDBOOK 5005/120 PART II APPENDIX G39 II-G39-12 The full performance level of this vacancy is GS-12.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064 US
• Name: Kristina Ilich
• Phone: 1-447-792-8151
• Email: [email protected]