Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a focal point in the organization for technical support specialist (a.k.a. Workgroup Manager) duties, providing computer related assistance and support to organizational users.

Duties

Performs technical support specialist duties. Acting as a focal point for organizational computer related activities, provides guidance on technical aspects of computers and system use to organization users. Performs a wide variety of record keeping, updating existing program Database Management System (DMS), reporting, and informational duties in support of the organization's programs, functions, and projects. Performs computer security duties. Controls computer security access by assigning, modifying, and deleting passwords and issuing International Association of Administrative Professional user licenses. Monitors and maintains computers and related peripherals and tracks routine maintenance of existing computer equipment. Performs initial setup and routine maintenance on computer equipment. Uses multiple office automation software with varied functions to produce a wide range of documents, formats, etc. Specific processing functions involved require a varying number and sequence of steps and use of different functions from one assignment to another.

Requirements

• U.S. Citizenship Required
• Males must be registered for Selective Service, see www.sss.gov
• PCS expenses will not be paid.
• This position is subject to provisions of the DoD Priority Placement Program
• Disclosure of Political Appointments
• Skill in typing; a qualified typist is required. (40 words per minute)
• Must be able to obtain and maintain a Secret Security Clearance
• A physical is required for this position.
• This is a TERM position NTE 30 Sep 2027.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes knowledge of personal computer (PC) equipment, internal computer processes, application and utility programs, a wide range of analytical and diagnostic methods, procedures, and principles to identify system failures, modify programs or procedures, take corrective actions to resume normal operations, and implement procedures to allow for partial use until problems are resolved; knowledge of the functions, capabilities and limitations of a variety of computers, computer network systems, and programs; as well as computer-related software and hardware in order to install, test, upgrade, configure, diagnose, and maintain proper functionality; knowledge of information Systems Security (INFOSEC), network environment, network configuration, standard operating system service and support, and sharing and securing network resources in order to function as the Computer Security (COMPUSEC) Manager and Network Encryption System Manager; Basic knowledge of LAN technologies, components, topologies, and techniques in order to effectively deal with the local communications unit in reporting problems with the LAN, make minor adjustments, and train unit employees on a variety of uses; Knowledge of the standard workstation operating system and office productivity applications for word processing, presentations, spreadsheets, and databases in order to train and assist customers in running applications, installing and upgrading workstations, managing printing, troubleshooting and optimization, and managing disks; Knowledge of the nature and capability of word processing software procedures and function keys to perform a substantial range of functions, such as generating table of contents, importing graphs or databases, creating glossaries, aligning multiple columns, automatically printing document identification or other notations at the top or bottom of each page, and creating form letters and automatically merge these with mailing lists. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the fundamental capabilities and limitations of a variety of computers, computer network systems, and programs; as well as computer-related software and hardware in order to test, install, upgrade, configure, diagnose, and maintain proper functionality. Knowledge of network security environment, network configuration, standard network operating system service and support sharing and securing resources involving technical program applications used within the organization. Knowledge of advanced configuration of internet browsers, electronic mail, and website design to maintain and update existing systems. Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, graphs, and E-mail/messaging. Skill in typing; a qualified typist is required. (40 words per minute) Ability to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address JB Charleston 101 E Hill Blvd Bldg 503 JB Charleston, SC 29404 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]