About the Position: This position is located at the following: 80th Training Command (TASS), 110th Division (Operations Support) in fort Knox, Kentucky.

Duties

Determines what telecommunication service and/or equipment is authorized in each location. Troubleshoots all aspects of workstations to include hardware, software, and network communication difficulties. Provides training and orientation to all new personnel on available automation and communication resources. Serves as alternate Information Assurance Security Officer. Manages security access controls, physical security, password control, and ensuring that accountability of all software is maintained. Manages accounts for user access to Army Information Systems on the Defense Information Network. Executes and evaluate automated scans of IT equipment; prepares a variety of technical reports. Provides automation support for battalion and subordinate unit personnel. Loads commercial software on personal computers. Conducts periodic 100% inventory of IT assets within the Recruiting Battalion area of operations. Provide technical assistance to computer users. Assists in set-up of new hardware and software on personal computing devices, file print servers, and networks. Develops macros, or detailed procedures and functions. Knowledge and familiarity with Microsoft, Apple, and Linux/Unix Operating Systems platforms.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires a Secret Security clearance to be obtained and maintained.
• Must requirements in the Dept of Defense Directive 8140.01, Cyberspace Workforce Management, Aug 11, 2015, and DoD Publication 8570.01-M, Info Assurance Workforce Improvement Program, located at http://iase.disa.mil/iaswip/Pages/iabaseline.aspx.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (Customer Support): Education: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree, from an accredited or pre-accredited institution, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR Basic Requirement: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Examples of IT-related experience demonstrating this competency includes completing work independently that rarely requires editing or review by others. Customer Service - Examples of IT-related experience demonstrating this competency includes resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. Oral Communication - Examples of IT-related experience demonstrating this competency includes expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. Problem Solving - Examples of IT-related experience demonstrating this competency includes identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. AND Additional Requirement for IT Specialist (Customer Support): Specialized Experience: One year of specialized experience which includes providing technical support to resolve customer information technology related issues; Installing, testing, and troubleshooting hardware, software, and network components; and Implementing information systems, programs, policies, cybersecurity, and tools; providing orientation to newcomers and training to staff on local computer procedures and maintaining accountability for all IT related equipment, personnel information, password control, and software. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation AssuranceOperating SystemsTechnical Competence

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address DE-APF-W6UNAA FTS, 100TH TNG DIV DO NOT MAIL Fort McCoy, WI 54656 US
• Name: Army Applicant Help Desk