This position is located at the Albany VA Medical Center in the Business Office. The Program Support Assistant performs various administrative and clerical duties in support of the service.

Duties

Major duties include but are not limited to: Provide accurate, timely communication daily with Veterans, family members, medical center staff and various external stakeholders in determining eligibility, commencing the enrollment process and other program areas within the VSC. Gather personal information about Veterans, submitting requests for lD cards, advising the Veteran about their benefits, managing the Beneficiary Travel, Personal Funds of Patient, Decedent Affairs, and other program areas. Link Veterans to the appropriate medical center staff in order to schedule primary care visits. Depending on the needs of the Veteran, connections are made to appropriate programs and personnel. Maintain knowledge of eligibility requirements for VA Healthcare and Sharing Agreements (Tricare and CHAMPVA), coherently communicating this knowledge to Veterans, researching eligibility to determine if the Veteran is eligible for VA Healthcare. Demonstrate knowledge in other areas such as Decedent Affairs, Personal Funds of Patients, basic Medical Cost Care Fund functions, beneficiary travel billing management and transportation functions, National Registry Data input, and financial technician functions. Performs other related duties as assigned. Work Schedule: Full Time, Monday through Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD05932A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2023. To qualify for this position at the GS-6 level, applicants must meet the following: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to the next lower grade level (GS-5) in Federal Service, that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of a Program Support Assistant, GS-6 position, and that is typically in or related to the work of this position. Specialized experience includes: Customer services skills including answering and screening telephone inquiries; ability to prioritize; ability to be flexible and multitask; have the ability to work independently to resolve conflicts. This experience must be detailed in your resume to receive credit. You will be rated on the following Competencies for this position: Computer SkillsCustomer Service (Clerical/Technical)FlexibilityProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the person in this position may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Samuel S Stratton VA Medical Center - Albany 113 Holland Ave Albany, NY 12208 US
• Name: Victoria Anthony
• Email: [email protected]