This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serve as an IT Specialist for the U.S. Army Human Resource, assisting the Webmaster in managing, designing, and developing external unclassified web presence and installing hardware, deployment of Information Technology (IT) requirements, and tracks assigned (IT) assets.

Duties

Make recommendations on technical solutions to communication requirements and problems such as how to best display information. Make recommendations on the most effective use of internet-based platforms like social media and messaging platforms to achieve the communication intent and requirement. Develops Courses of Action (COA) based on current technical capabilities available, preexisting policies and regulations, industry standards. Work with the customer and the TAGD Messaging and Analytical Cell to select and appropriate COA based on those limitations and capabilities. Manage, design, and develop external unclassified web presence and install hardware, deploy Information Technology (IT) requirements, and track assigned information technology assets. Manage social media operations (e.g., schedules distribution of content on various social media platforms, develops and collects photos, video, and graphic content, and develops graphic, video and written public affairs products).

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must be able to obtain and maintain a Secret clearance.
• This is an Information Assurance Technical (IAT) position. The incumbent will be required to obtain and maintain DoD 8570.1 Level II Baseline Certification and Computing Environment (CE) certification within 6 months of hire.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Requirements for Information Technology Specialist (Internet): Specialized and Other Experience: One year of specialized experience equivalent to the GS-07 level in the Federal service which includes work that involves applying new and innovative tools applicable to the basic IT concepts, principles, policies, standards, methods, and practices; to plan and carry out entry-level assignments; provide routine advice and guidance on a variety of IT issues. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.(2) Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

Education

Education:
master's degree or equivalent graduate degree

or

2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address DM-APF-W6ED24 THE ADJUTANT GENERAL DIRECTORATE DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk