This position is located in the Fiscal Service at VA Walla Walla Health Care System - Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, WA. The Transportation Assistant will serve as a Travel Assistant (Beneficiary Travel Clerk) and act as primary contact to Veterans for transportation needs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but not limited to: Managing the Beneficiary Travel (BT) program and serving as a critical link to patient's access to care and clinic efficiency Utilizing various software applications to accurately determine and/or verify Veteran eligibility and amount owed for travel reimbursement according to national and local rules, regulations and Standard Operating Procedures (SOP) Reviewing clinical requests for transportation at VA expense utilizing the Computerized Patient Record system (CPRS), and determines best mode of transportation i.e., VTS, common carrier or special mode based on cost effectiveness and patient medical needs Arranging complex transport, i.e. ambulance and air ambulance for patients adhering to provider specifications of mode of transport Determining method of payment for authorized and unauthorized ambulance claims submitted for consideration Reviewing requests for reimbursement of travel costs for assuring compliance with regulations and procedures, completeness, accuracy, internal consistency, and agreement with basic authorization Receiving in-person, telephone and written contacts from Veterans, their representatives and staff regarding questions or problems related to transportation or reimbursement benefits Writing or selecting appropriate letters explaining disposition of unauthorized travel claims Assessing the status of the BT program using quality assurance measurement tools to ensure compliance with existing directives, guidelines and regulations Performing work in conformance with all directives, regulations and VA policies Responding to client requests and seek resolution of family/patient/employee complaints and forwarding unresolved complaints to supervisor, when appropriate Utilizing professional communication etiquette in all modes of customer contact: in-person, telephone and email response Arranging all modes of transportation via VTS, air ambulance, commercial air, taxi, ambulance, bus and/or independent transports Collecting, organizing, tracking and counting all beneficiary travel reimbursement forms and other documentation/information from various locations throughout the facility Ordering office supplies for the section and tracking and organizing orders Performing other related duties as required Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

Minimum Requirement: The following are minimum requirements for appointment as a Transportation Assistant in the Veterans Health Administration (VHA), which all applicants must met. Specialized Experience (GS-06): You must have one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (i.e., GS-05). Qualifying examples of specialized experience would typically include but are not limited to: performing administrative duties in a medical/clinical office; maintaining documents and records; utilizing various software programs; and providing customer service to patients and medical staff. (CLEAR DETAILS OF EXPERIENCE REQUIRED: Your resume must show complete information for each job entry, such as beginning and ending dates of employment, duties performed, and/or total hours worked per week.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServicePlanning and EvaluatingTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work involves various physical demands requiring the employee to be versatile in the many functions performed. These include sedentary work performed at a desk with intermittent standing, walking, bending, and lifting of lightweight records or supplies. The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Mann-Grandstaff Department of Veterans Affairs Medical Center 4815 North Assembly Street Spokane, WA 99205 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]