These positions are located in the Pension Management Center or Veterans Service Center of the St. Paul Regional Office. The incumbent independently analyzes correspondence and requests for information, researches, expedites actions, and responds or prepares written responses on behalf of the Regional Office Director. The incumbent evaluates problems and issues for trends and recommends improvements to operations.

Duties

The Congressional Liaison communicates with congressional aides and other outside entitles to resolve inquiries about difficult cases and answer questions about VBA benefits. Cases may require the Liaison to interact with one or more offices: The Office of the Director, Fiduciary Hub, PMC, team coaches, team members, and other division chiefs of the RO. The Liaison also speaks to groups of congressional constituents to explain benefits and services available. The Liaison represents the Chief and Assistant Division Chief as guest speaker and panelist. The Congressional Liaison performs, but is not limited to, the following duties: Reviews all Congressional, White House, Secretary, and other special inquiresreceived by letter and telephone. Responds to all inquiries by telephone or in writing. Researches and analyses inquires to determine the correct course of action. Provides information pertaining to services and benefits available to Veterans. Develops and processes claims to assist in the completion of the inquiry. Promotion Potential: This position is being announced at the full performance level. Work Schedule: Standard 5 day, 8 hours, full time (40 hours a week); Hours may vary to effectively carry out the mission. Telework: Per Agency Policy Virtual: This is NOT a virtual position. Position Description/PD#: Congressional Liaison Representative, 04306A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to the GS-09 level or higher. Specialized experience is defined as: (1) Counseling customers and/or Veterans, their dependents and their beneficiaries regarding their benefits. (2) Serving as a liaison between government personnel (inside and outside the organization),representatives of business and industry, trade and professional associations, themedia, or the public. (3) Analyzing submitted claims and initiating action to obtain all required evidence to support the claim. Conducting comprehensive discharge briefings to large groups. OR Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related, demonstrating the competencies necessary to do the work of the position Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address St Paul Regional Benefit Office 1 Federal Dr, Fort Snelling St Paul, MN 55111-4050 US
• Name: David Leviton
• Phone: 515-323-7575 X3230
• Email: [email protected]