The incumbent serves as a Supervisory Program Application Specialist (PAS) within the Health Administration Service (HAS), providing direct leadership in the HAS to include Business Office functions. The incumbent will be primarily responsible for managing the functions and personnel of the Call Center.

Duties

The employee plans and carries out projects to improve the efficiency and productivity of the Call Center under the Health Administration Service (HAS). Carries out supervisory functions of staff assigned to the Section. Identifies, analyzes, and makes recommendations to resolve problems and situations that may require substantially altering existing systems or establishing criteria. Assess the productivity, effectiveness, and efficiency of program operations. Analyze and resolve problems in the staffing, effectiveness, and efficiency of administrative support, staff activities and technical hardware, equipment and software. Serves as the integrator that coordinates the business process and software functions. Provides continuous business oversight for a variety of software programs integral to the overall administration and operations of the business and effects programmatic changes at the facility level. Coordinates ongoing data collection and analysis and uses knowledge of System Redesign principles to determine organization performance. Conducts business process modeling, projects and studies that will impact on the overall functions of the services in such areas as, policy development and implementation, work methodology, processes, streamlining, etc. Responsible for planning and scheduling ongoing production-oriented work on a quartly and annual basis, or direct assignments of similar duration. Justify the purchase of new equipment. Improve work methods and procedures used to produce work products. Oversee the development of technical data, estimates, statistics, suggestions, and other information useful to higher level managers in determining which goals and objectives to emphasize. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates. Interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions. Identify developmental and training needs of employees, providing or arranging for needed development and training. Work Schedule: 8:00 am - 4:30 pm, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Applications Specialist/PD13075A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: work-involving investigating and analyzing a variety of problems both related business process and software in formulating projects or studies. Work involves isolating and defining certain conditions, resolving critical problems; and integrating new technologies concerning the software packages used within at the service and national levels. The work contributes to the improvement and effectiveness of patient care, cost effective use of resources, and promotion of customer service. Credible work experience should have been performed in a Health Care setting. Note: There is no education substitution at the GS-12 Grade Level. You will be rated on the following Competencies for this position:Administration and ManagementLeadershipManaging Diverse WorkforceWritten Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Greater Los Angeles Healthcare System 11301 Wilshire Boulevard Los Angeles, CA 90073 US
• Name: Matthew Glynn
• Phone: 314-337-9717
• Email: [email protected]