This position is located on Umpqua National Forest, Supervisor's Office, Roseburg OR. The incumbent serves as an Visitor Services Information Assistant, the primary purpose of the position is the dissemination of information and interpretative assistance to the public through various means. For additional information about the duties of this position, please contact Andrea Good at [email protected]

Duties

Greet visitors, answer questions, help them location items, and provide advice or recommendations. Create and/or process passes for employees and visitors. Sell products or services to customers. Identify and determine what information to provide visitors. Identify inconsistent information given to public and use logical judgement to resolve it Read and keep apprised of information and procedures to be aware of changes and new requirements. Collect money, balance the cash drawer, and generate reports for credit card and debit sales. Perform activities such as exchanging merchandise or refunding money. Adjust sales reports after processing merchandise exchanges and refunds. Maintain daily record of sales transactions for office. Use database or spreadsheet software to enter, sort, and retrieve data for standard reports Prepare correspondence relaying current factual and reliable information Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents.. Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents Keep up to date records of personnel and contact information. Work on standard and non-standard assignments resolving problems as they arise. Identify and formulate standards operating procedures for work processes Perform timekeeping for employees, or departments. Prepare bills for collection.

Requirements

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's Federal Wage System Qualifications Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. Specialized Experience For the GS-05 level: You must have one year specialized experience equivalent to the GS-04 level OR a Bachelor's degree or 4 years of successfully completed education above high school;The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience include one or more of the following: Greeted visitors, responded to visitor inquiries, and accounted for collected monies using computer programs and records; Planned and presented interpretive talks and programs for visitors, local schools, and other groups; Performed clerical duties, including mail and package delivery, assisted with scheduling for conference rooms, and operated audio/visual equipment. Work Experience: Your resume must clearly document the following for each block of work experience; the beginning day, month, and year the work assignment started and ended; the hours worked per week; position title, and series, and grade if applicable; and description of duties performed. This information must be provided for each permanent, temporary or seasonal appointment/work assignment or volunteer work and should be clearly documented as a separate block of time. Incomplete, inaccurate or conflicting work history may not be credited for qualifications purposes. This can result in an applicant not being considered for the position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.

Education

See above for education requirement(s) for this position.

Contacts

• Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT. Albuquerque, NM 87109 US
• Name: HRM Contact Center
• Phone: 1-877-372-7248 X2
• Email: [email protected]