This position is located in Telehealth Service and functions as the Virtual Applications Coordinator and is a backup to the My VA Health Coordinator Coordinator. Incumbent serves as a facility champion for web and mobile applications, leads facility teams to support existing and future Veteran communication initiatives, and coordinates local implementation, training, communication, outreach, web health content and support efforts.

Duties

Major Duties: Establish, develop, and implement local/national virtual application related goals Strategize to meet goals, track progress, monitor goals and activity status, and reporting status/progress. Serves as liaison and administrator to VISN and national connected care teams regarding virtual applications. Plan, organize initiatives, implement, and evaluate effectiveness of virtual applications. Establishing and manage communication plans that identify target audiences, appropriate messages, activities, and resources. The incumbent works in conjunction with the Facility Telehealth Coordinator to support and guide the facility public affairs officers and stakeholders about virtual applications and web-based programs. Ensures accountability via written communication as it relates to virtual applications as each of these communication skills contributes importantly to the way VA communicates with Veterans, congress, our dedicated volunteers, the public and employees. Assists in formulating a marketing strategy from research, reports, products, and organizational data. Design, conduct, and evaluate innovative means to advertise and market products of the virtual applications and social media programs. This includes creative writing and direct communication with all levels of personnel internal and external to the healthcare organization. Analyzes participation trends, customer markets, needs of the consumer, and works within the Telehealth team. The incumbent serves as a liaison with VISN and national connected care teams and coordinators to ensure correct, current, and accurate portrayal of information as provided to meet objectives. Consults with representatives of academia and industry on marketing and adve11ising trends and application techniques. Preferred Experience: 1-year of telehealth experience, troubleshooting, protocol, and VA mobile app and clinical knowledge. Work Schedule: Monday to Friday; 7:30 am - 4:00 pm Telework: This is not a telework position. Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD307100 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 08/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Design, conduct, and evaluate means to advertise and market products of virtual applications and social media programs. Establish, develop, and implement virtual application related goals. Assists in planning and organizing activities for secure messaging, social media, and all other Telehealth projects. Plan, organize initiatives, implement, and evaluate effectiveness of virtual applications. Note: Experience must be fully documented on your resume and must include job title, duties, month & year starting and year ending dates AND hours worked per week. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have I have a master's or equivalent graduate degree or two (2) full years of progressively higher level graduate education leading to such a degree or LL.B or J.D in a related field of the position to be filled. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Note: Education must have been obtained in an accredited college or university. Education cannot be credited without documentation. TRANSCRIPTS REQUIRED. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond I have an equivalent combination of successfully completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience equivalent to GS 7 described above to meet the total experience requirements. I have computed the percentage of the requirements that I meet, and the total is at least 100%. Education must demonstrate the knowledge, skills, and abilities necessary to do the work. Note: Education must have been obtained in an accredited college or university. Education cannot be credited without documentation. TRANSCRIPTS REQUIRED. You will be rated on the following Competencies for this position: Communications and MediaComputer LanguagesCustomer Service (Clerical/Technical)Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc. Some slight physical effort may be required. Work Environment: Work is performed in various settings, classrooms, meeting rooms and office settings. Travel will likely be involved within the Roseburg VA Healthcare System. Workspace should include adequate lighting and climate-controlled settings. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Roseburg VA Medical Center 913 Northwest Garden Valley Boulevard Roseburg, OR 97471 US
• Name: Emily E Hammond
• Phone: 208-422-1000 X4835
• Email: [email protected]