These positions are located in Great Smoky Mountains National Park, in the Visitor and Resource Protection Division. Open to the first 100 applicants or until 09/25/2023 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Duties

The incumbent performs emergency and non-emergency dispatch and call taking services for public safety related incidents and operations. The incumbent performs emergency and non-emergency dispatch and call taking services for public safety incidents and operations in a emergency communication center serving a large National Park. Monitors and tracks equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program. Operates a multi-frequency radio console and prioritizes radio traffic and related communications. Utilizes NCIC and other law enforcement databases and records management systems. Other duties include: records management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division. Duties will be developmental in nature when filled below the full performance level.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-09/25/2023-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. Quality Ranking Factors: National Criminal Information Network (NCIC) certification required for GS-6, GS-7 and GS-8 grade levels. Please upload certification to application package. - AND - To qualify for this position at the GS-05 grade level, you must possess of the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: One year of specialized experience at the GS-04 level or equivalent for this position. Specialized experience demonstrates the knowledge, skills, and abilities to successfully perform the duties of a Public Safety Dispatcher. Specialized experience comparable in scope and responsibility: (a) performing clerical work in direct support of an emergency communications center (b) assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire) (c) monitoring and/or responding to radio communications or (d) assisting with answering 911 calls. OR EDUCATION: Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. You must include transcripts. OR COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of specialized experience and education described above that meets 100% of the requirements for this position. You must include transcripts. To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: One year of specialized experience at the GS-05 level or equivalent for this position. Specialized experience demonstrates the knowledge, skills and abilities to perform successfully the duties of a Public Safety Dispatcher. Specialized experience includes at least two of the following (a) Serving as a certified operator of the National Criminal Information Network (NCIC) system (b) Serving as a certified Emergency Medical Dispatcher (EMD) or (c) Utilizing a computer aided dispatch (CAD) system; AND have served as a Public Safety Dispatcher; performing any of the following: Receiving and prioritizing both emergency and non-emergency calls for Police, Fire and EMS incidents. Coordinating the appropriate response to incidents; Querying and relaying wants, warrants, driver and vehicle information for law enforcement contacts and investigations. There is no substitution of education for experience at the grade level(s) of this announcement. To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: One year of specialized experience at the GS-06 level or equivalent for this position. Specialized experience demonstrates the knowledge, skills and abilities to perform successfully the duties of a Public Safety Dispatcher. Specialized experience includes at least two of the following (a) Serving as a certified operator of the National Criminal Information Network (NCIC) system (b) Serving as a certified Emergency Medical Dispatcher (EMD) or (c) Utilizing a computer aided dispatch (CAD) system; AND have served as a Public Safety Dispatcher; performing any of the following: Receiving and prioritizing both emergency and non-emergency calls for Police, Fire and EMS incidents. Coordinating the appropriate response to incidents; Querying and relaying wants, warrants, driver and vehicle information for law enforcement contacts and investigations. Applicant MUST attach a valid non-expired NCIC certification from their respected state of issue. There is no substitution of education for experience at the grade level(s) of this announcement. To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: SPECIALIZED EXPERIENCE: Specialized experience demonstrates the knowledge, skills and abilities to perform successfully the duties of a Public Safety Dispatcher. Specialized experience includes at least two of the following (a) Serving as a certified operator of the National Criminal Information Network (NCIC) system (b) Serving as a certified Emergency Medical Dispatcher (EMD) or (c) Utilizing a computer aided dispatch (CAD) system; AND have served as a Public Safety Dispatcher; performing any of the following: Receiving and prioritizing both emergency and non-emergency calls for Police, Fire and EMS incidents. Coordinating the appropriate response to incidents; Querying and relaying wants, warrants, driver and vehicle information for law enforcement contacts and investigations. Applicant MUST attach a valid non-expired NCIC certification from their respected state of issue. Applicants MUST attach a valid non-expired NCIC certification from their respected state of issue. There is no substitution of education for experience at the grade level(s) of this announcement. ICTAP/CTAP Statement: Current surplus and current or former displaced Federal individuals who have special prior­ity selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Great Smoky Mountains National Park DO NOT SEND MAIL TO THIS ADDRESS 107 Park Headquarters Road Gatlinburg, TN 37738 US
• Name: Kelley Kennec
• Phone: 000-000-0000
• Email: [email protected]