This position is located in the Office of Human Resources (OHR), Office of Information Technology for Human Resources (OITHR). The incumbent serves as a technical authority responsible for performing a key role in supporting all computer related activity within the component serviced including the administration and support of Local Area Networks (LAN) and Intelligent Workstations (IWS).

Duties

Responsibility for various computer projects designed to increase the effectiveness and efficiency of selected administrative and managerial tasks, and processes used by the component. Works with automation staffs to ensure day-to-day operation of computers, IWS/LAN and telecommunications systems run smoothly and without undue delay. Reviews and refines user requests for computer resources including IT hardware, software and support services.

Requirements

• U.S. Citizenship required.
• Selective Service Registration: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov
• Fingerprinting and background and/or security investigation may be required.
• Job offers are contingent on fingerprinting and background / security investigation results.
• Federal employees must be in good standing.
• Federal employees must have a successful performance rating.
• Selectees may be required to serve a 1-year probationary period.
• All application materials must be received by the closing date.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.

Qualifications

WHO MAY APPLY: Applications will only be accepted from applicants eligible for one of the following categories. Federal employees currently serving under career or career conditional appointments; Federal employees currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more; Former Federal employees eligible for reinstatement (i.e., those who have career status or separated from a career-conditional appointment less than 3 years ago); Current or former Federal employees eligible under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP); or Veterans Employment Opportunity Act (VEOA) Eligibles (i.e., Preference-eligible veterans OR veterans who have been separated from the armed forces under honorable conditions after 3 years or more of continuous service). Federal employees serving under excepted service appointments with competitive service compatibility (e.g., Postal Service, Foreign Service, an agency with an interchange agreement, etc.) may be eligible to apply. Please visit Excepted Service Appointments with Competitive Service Compatibility for more information. NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration. HOW TO QUALIFY: Eligible applicants must meet the following qualification requirements. Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience, e.g., list all positions separately, include full start and stop dates for each position, your work schedule (number of hours per week), your grade (if your position is federal) and a comprehensive description the relevant duties you performed in each position. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience, and/or education needed for this position, your application will be ineligible for consideration. To qualify for the 2210 IT Specialist series, applicants must demonstrate the following IT-related competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition, applicants must have 52 weeks of specialized experience at the GS-12 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience should include work that involves planning and coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems for end users/help desk support. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Qualification requirements must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at GS-12. Time in grade requirement must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address DCHR - OITHR 6401 Security Boulevard Baltimore, MD 21235 US
• Name: OPE Staffing DCHR
• Email: [email protected]