About the Position: This position is located in the Directorate of Emergency Services, Police/Provost Marshall Division, Communications Branch on Joint Base Lewis-McChord, Washington.

Duties

Responsible for the receipt and effective evaluation of 911 emergency calls. Identifies the determinant and level of response and provides this and any additional information to the responding units. Transfers caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Medical-Evacuation, rescue or hazardous materials units. Provides emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system. Updates information for medical, police and fire personnel enroute to call. Provides assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position requires certification in Department of Defense (DOD) Hazardous Materials Awareness.
• This position requires certification in Advanced Medical Priority Dispatch System training.
• Individuals must possess and maintain a valid State driver's license.
• This position requires a Personnel Security Investigation.
• This position requires you to travel up to 5% of the time for business or training.
• This is a drug testing designated position (TDP) under the Department of the Army Drug-Free Federal Workplace Program.
• Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• The incumbent must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• This position requires certification in cardiopulmonary resuscitation with Automatic External Defibrillator (AED) training.
• This position requires attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify at the GS-05 level-Specialized Experience: One year of specialized experience which includes operating emergency dispatching or communications equipment to assist with dispatching public service assistance (i.e., police, fire or medical services). This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university with studies in a field related to this position, such as Emergency Management or Crisis & Disaster Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. To qualify at the GS-06 level-Specialized Experience: One year of specialized experience which includes: 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; and 2) operating telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to dispatch public service assistance (i.e., police, fire or medical services); and 3) operating office automation software to input, retrieve, or maintain data pertinent to emergency dispatch operations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the Federal service (GS-05). To qualify at the GS-07 level-Specialized Experience: One year of specialized experience which includes: 1) Assisting with answering/assessing 911 emergency calls to determine appropriate course of action; 2) assisting with providing pre-arrival instructions to 911 callers until appropriate emergency units arrive on scene; and 3) using telecommunications equipment such as computer aided dispatch systems, 911 emergency telephone equipment and radio systems to communicate information and/or dispatch public service assistance (i.e., police, fire or medical services). This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Education in lieu of experience is not permitted for the GS-06 and GS-07 levels, you must have one year experience at the next lower grade to qualify. You will be evaluated on the basis of your level of competency in the following areas: Decision MakingInterpersonal SkillsManages and Organizes InformationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent(GS-04) or (GS-05) or (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address EU-APF-W12KAA JOINT BASE LEWIS-MCCHORD DO NOT MAIL Tacoma, WA 98433 US
• Name: Army Applicant Help Desk