As an Administrative Specialist in the Management Operations Directorate, Customer Service Office at Goddard Space Flight Center, you will generate work orders for facilities operations and maintenance, engineering, and planning services; assist various customers; respond to public inquiries for Greenbelt, MD and Wallops Flight Facility services; troubleshoot customer concerns; and coordinate comprehensive logistics, protective services, and facilities services in support of high-level events.

Duties

Duties described below are at the full-performance level. Duties assigned at a lower grade level will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Serves as primary point of contact for facilities management to make initial determination to assign facilities work orders in MAXIMO database system. Troubleshoots customer concerns using management information service request tool. Processes customer work requests by entering information into project management software tool. Provides information to various customers with requests in person, by phone, and email; answers Help Desk phone calls and emails; responds to public inquiries. Reviews management operation and services tickets from customers at Goddard Space Flight Center in Greenbelt, MD and at Wallops Flight Facility; prepares reports in MAXIMO system for facilities work orders. Meets with service providers based on customer requirements to fulfill project. Works directly with customers (Protocol officer) in preparation for high-level special events. Conducts training for Management Operation and Services Information (MOSI) and Facilities MAXIMO systems.

Requirements

• This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S.
• Position subject to pre-employment background investigation.
• You must meet qualifications requirements by the closing date of this announcement.
• This position may require a one year trial period.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level: Utilizing property management systems or software, such as MAXIMO for entering facilities work orders or running/preparing reports; Performing work involving coordinating, assigning, or assisting with facilities work orders; and Responding to customer inquiries in a call center, help desk, or similar work environment to provide the information/assistance being requested. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Contacts

• Address Goddard Space Flight Center 8800 Greenbelt Rd Greenbelt, MD 20771 US
• Name: NASA Shared Services Contact Center
• Phone: 1-877-677-2123
• Email: [email protected]