You will serve as a Transportation Assistant (QA Inspector/Counselor) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) Store Front Section of NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE.

Duties

You will respond to customer concerns (E.g. storage entitlement expiration, explanation of potential excess costs related to storage) to meet customer needs. You will serve as a point of contact for customers regarding personal property and goods shipment functions. You will arrange for the movement or storage of special items (e.g. mobile homes, boats, trailers). You will explain shipment and storage options to customers. You will explain procedures for loss or damage claims and financial impact of storage. You will interview customers to determine entitlements, transportation polices, and storage options to customers.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector applying a working knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes working within the framework of established practices and prescribed procedures to perform or assist higher grade personnel. Examples of specialized experience include the following: 1) Counsel property owners/ customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Respond to customers and Transportation Service Providers requests for information/ assistance; 3) Utilize computer systems to identify the needs and problems related to the movement of household goods; 4) Communicate with customers to elicit their shipment needs and desired services. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

I have successfully completed one full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLEET LOGISTICS CENTER JACKSONVILLE Building 110 Yorktown Rd Jacksonville, FL 32212-0097 US
• Name: Department of Navy EIC
• Email: [email protected]