The Robert J. Dole VA Medical Center is seeking a highly qualified candidate for the Management & Program Analyst/Patient Centered Management Module (PCMM) Coordinator located in the Primary Care Service in Wichita Kansas. Work Schedule: 8:00 am - 4:30 pm Monday - Friday Salary: GS 7 Step 1 $46,696 - GS 7 Step 10 $60,703 GS 9 Step 1 $57,118 - GS 9 Step 10 $74,250 Bargaining Unit Status: Covered Fair Labor Standards Act: Non-Exempt Financial Disclosure Statement: Not Required

Duties

The Management and Program Analyst provides support to the Primary Care Service at a VA Medical Center or Health Care System and related Community Based Outpatient Clinics (CBOCs) within the Veterans Integrated Service Network (VISN) 15. The primary responsibility of the position is serving as the principal facility coordinator (PFC) of the Patient Centered Management Module (PCMM) and Newly Enrolled Appointment Requested (NEAR) Coordinator for all Patient Aligned Care Teams (PACT) within Primary Care Service. The incumbent serves as the subject matter expert providing high-level operational oversight and expertise of the PCMM web application and NEAR database. The PCMM is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage patients and staff in primary care, mental health, and home-based primary care services throughout the VA system. The PCMM Principal Facility Coordinator (PFC) is the facility's designated staff member who manages and maintains the access, data entry, and accuracy of the PCMM. The PFC provides management and oversight of the PCMM web application, ensuring that the data entered into PCMM is reliable and consistent; adheres to policy and business rules; and for data management, education, and training. The PFC works with clinic support staff, clinic managers, clinical service chiefs, CBOC staff, Administrative Officers, MCAA staff, VISN staff and national staff to maintain the integrity of the PCMM application, functionality, utilization, and resulting data. These duties include monitoring panel sizes, oversight, and correction of transmission errors, and review/rectification of incorrect patient assignments. Provides input to VISN and national program managers on process challenges, program issues, and other problems so these items can be addressed, corrected, and/or improved. Establishes and manages the PCMM PACT position set up, staff and FTE assignment, as well as patient assignments to clinics. Specifically, the PFC electronically creates or modifies team and position settings, assigning provider user class based on verified credentials, links the associated clinic(s), sets maximum panel sizes, programs clinical alert notification levels, and establishes preceptors to associate provider links. Additionally, the incumbent uses multiple assignment/reassignment tools to move large groups of PC and /or MH patients to different teams and positions when changes become necessary. Meets regularly with facility Primary Care leadership and group practice managers to review provider panel management data to ensure patient assignments are made according to the current accessibility of the clinics and patient wait times, including access for face-to-face and telephone care. Patient assignments are made to the lower capacity clinics to ensure patient wait times are less and care is completed in a timely manner. Manages the automatic unassigned patients by running VSSC reports and communicating with the Primary Care clinics to ensure the patients are contacted. Assures that Change of Provider forms are completed timely. Serves as the facility Newly Enrolled Appointment Requested (NEAR) Coordinator managing the NEAR List and process; provides training on NEAR process flows. Works closely with NEAR team members to appoint new enrollee appointment requests in accordance with VHA Directive 1230. Facilitates a warm transfer from enrollment to the NEAR schedulers for eligible Veteran walk-in enrollments who desire an appointment before leaving the facility. Ensures scheduling staff have updated lists of which providers schedule new Primary Care patients which prevents assignment of too many pending patients to the panel. Assigns new, established, re-established patients before provider appointment occurs or no later than two business days of provider appointment. Enters chart notes and alerts the new PACT team of patient assignment to a new clinic and asks the team to contact the patient for a new appointment. Serves as the Primary Care Automated Data Processing Application Coordinator (ADPAC) and is responsible for completing and assisting with system access requests through ePas. Trains new users on their system access packages in VISTA and using the various function keys to ensure reports are ran and access to appointment management is available. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 8:00 am - 4:30 pm Monday - Friday Telework: AdHoc Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD09657-0 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05 and for a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Current Title 38 Hybrid employees and employees in the Excepted Service: To be eligible for a Title 5 position based on the Interchange Agreement, you must meet the following: 1. Be currently serving under a permanent appointment. 2. Served continuously for at least 1 year in the other merit system prior to appointment under the interchange agreement. Current permanent Veterans Canteen Service employees may apply for consideration under this vacancy announcement. GS-07: SPECIALIZED EXPERIENCE: To be eligible for this position at the GS-07 level you must possess at least 1 year of specialized experience equivalent to the GS-05 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. In this particular position, examples of specialized experience include but are not limited to: Experience monitoring provider panel sizes Experience assisting manager with implementing organizational improvement Review established local policy to ensure it is in accordance with VHA Directives Performing audits Experience with ViSTA and function keys OR EDUCATION: 1 full year of graduate level education that demonstrate the knowledge, skills, and abilities necessary to do the work. One year of full-time graduate education is the number of credit hours the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school then 18 semester hours or 27 quarter hours should be considered as satisfying the 1 year of full-time study requirement. OR Superior Academic Achievement: Recognizes students who have completed (or expect to complete within 9 months) all the requirements for a bachelor's degree from an accredited college or university and achieved superior academic standing in one of the following: 1. Class Standing - Must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts of the School of Business Administration. 2. GPA 3.0 or higher out of a possible 4.0 as recorded on the official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum. 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. 3. Election to membership in a national scholastic honor society Applicants can be considered eligible based on membership in one of the national scholastic honor societies recognized by the Association of College Honor Societies **Transcripts must be provided to verify education.** OR COMBINATION EXPERIENCE/EDUCATION: Equivalent combinations of experience and education may qualify you for the position. NOTE: Your application package must demonstrate the specialized experience. No assumptions can be made when your application is reviewed. GS-09: SPECIALIZED EXPERIENCE: To be eligible for this position at the GS-09 level you must possess at least 1 year of specialized experience equivalent to the GS-07 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. In this particular position, examples of specialized experience include but are not limited to: Manage and maintain access, data entry, and accuracy of Patient Centered Management Module (PCMM) Establish and manage the PCMM Patient Aligned Care Team (PACT) position set up Use multiple assignment/reassignment tools to move large groups of Primary Care and/or Mental Health patients to different Teams Ensuring facility PCMM standard operating procedures or directives are in place and current Serve as the Automated Data Processing Application Coordinator (ADPAC) OR EDUCATION: Ph. D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related to the position. NOTE: One year of full-time graduate education is the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. **Transcripts must be provided to verify education.** OR COMBINATION EXPERIENCE/EDUCATION: Equivalent combinations of experience and education may qualify you for the position. You may qualify based on your experience and/or education as described below: You will be rated on the following Competencies for this position: Administration and ManagementFlexibilityForward ThinkingPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Robert J Dole VA Medical and Regional Office Center 5500 East Kellogg Drive Wichita, KS 67218 US
• Name: John Balmer
• Phone: 316-469-0755
• Email: [email protected]