Job opening: Business Interface Representative
Salary: $132 368 - 172 075 per year
Published at: Sep 05 2023
Employment Type: Full-time
This position is located in the Field Office Directorate, Office of Field Operations, Investor Program Office (IPO).
As an Business Interface Representative, you will oversee and deliver interconnected software applications, database development, and serve as a mediator, liaison, and facilitator to users for the making of resource decisions and prioritization for data integrity and infrastructure development projects.
Duties
Provide business process requirements, prioritization of IT development increments, and serve as an active member of the product owner team.
Formulate projects to assess program effectiveness; analyze and resolve a variety of program issues and inadequacies in system workflows, data integrity, business user experience processes, and timelines to support IPO functions and processes.
Actively participate in meetings, conferences, and presentations involving systems and programs of significant impact to provide subject matter expertise on system goals, objectives, project status, risks, and mitigation strategies.
Develop and maintain communication across IPO Divisions, the Office of Information Technology, and other USCIS stakeholders in the field to align systems to support new business processes and changes in user requirements or legislation.
Research and evaluate new technology to improve the efficiency, advancement, and productivity of mission-critical processes.
Provide technical training to technological integration and implementation to ensure user proficiency and product improvement.
Qualifications
The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/15/2023.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/15/2023.
GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
Coordinating information systems project management amongst internal and external resources within an organization.
Applying technological business representation methods to the development of emerging data systems and implementing solutions that protect the integrity of data for large-scale organizations.
Reviewing program or organizational effectiveness by conducting analysis and providing recommendations to ensure production data accuracy.
Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/15/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Duties (be specific in describing your duties)
Employer's name and address
Supervisor name and phone number
Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
Start and end dates for each grade/pay level if you've held a federal position.
Full-time or part-time status (include hours worked per week)
Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
Education
EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
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