The Contact Representative works in the Public Contact area of the regional office and reports to the Supervisory Veterans Service Representative. The incumbent is the first contact for all in-person visitors and inquires related to Veterans Benefits Administration operations and programs. The incumbent performs administrative duties in support of the public contact team.

Duties

Explain VA benefit programs and entitlement criteria to Service Members, Veterans and their dependents Assist the claimant with va.gov account access, and the completion of applications and forms Review documents for completeness and accuracy. Process incoming mail and change of address requests. Determine eligibility and prepares letters. Handle release of information requests by providing copies of documents from claims folders. Responsible for maintaining the integrity of the claims folder during review of files. Determine when an interview is required and when a claim is needed. Utilize a variety of data systems involving: Benefits Management, Medical records or claims processing, Statistical analysis, Records Control, and or Appeals Processing. (Similar to those utilized within VA: VBMS, MAP-D, SHARE, COVERS and VACOLS). Provide administrative assistance with FOIA requests or inquiries. Researching regulations and providing statistical reports. Facilitate the work-flow between public contact/intake site operations and other teams. Perform administrative duties in support of public contact/intake site.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2023. The Office of Personnel Management's (OPM's) group qualification standards covering white collar occupations in the Federal competitive service can be found: Here Specialized Experience: To Qualify at the grade level of GS-07: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-06) in the federal service. Specialized experience is work experience that equipped the applicant with the knowledge, skills and abilities (KSA's) to perform successfully the duties of the position. Specialized experience for this position is defined as: Experience in performing clerical work which includes the handling of sensitive personal information, mail and automated services, in an office environment: (2). Basic knowledge of a claims process, as well the eligibility requirements to receive a program benefit, or payment; AND (3) Assisting with the facilitation of workflow within an office environment. There is no authorized substitution of education, for the specialized experience required at the grade level GS-07. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge and skills, and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience you document, to include volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address New Orleans Regional Benefit Office 1250 Poydras St New Orleans, LA 70113 US
• Name: HRC-Detroit DEU
• Phone: 313-596-7213
• Email: [email protected]