The Administrative Support Assistant will provide a wide range of technical, administrative, and clinical support for the Employee & Occupational Health (EOH) staff including, but not limited to; scheduling employees/volunteers/humanitarians, planning, programming, customer service, data processing, personnel, equipment, property and logistics management, reporting, and general office management.

Duties

Major duties include but are not limited to: Collect, compile, track, and file patient care information in multiple systems, as well as assisting with paper records. Register and schedule all employees in appropriate software systems. Schedule new staff for physicals. Schedule employee yearly exams and appointments for special program exams. Schedule follow-up appointments. Screen all telephone calls and visitors to the Employee Health Clinic. Prepare documentation/paperwork for employee referrals and laboratory/imaging studies. Perform data entry of patient information and assist with generating reports. Receive, review, and assure timely completion of employee requests for enrollment into special programs. Assist EOH Director with tracking and editing of administrative directives and policies. Work directly with personnel/agencies outside of VA. Collaborate with leadership and Contracting Officer Representatives to get quotes, order equipment, and coordinate delivery of services. Maintain and monitor reporting systems throughout Employee Health. Receive and process Release of Information Consent requests of medical documents, reports, and visit notes. Serve as receptionist for the clinic, including receiving, directing, and assisting telephone callers, patient and visitors. Process incoming and outgoing materials, such as correspondence, reports, and memoranda. File, make copies, edit letters, compose letters/reports, take meeting minutes, and prepare presentation outlines. Maintain calendars/schedules and track inventory. Order office supplies. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, Administrative Days Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description Title/PD#: Administrative Support Assistant/PD303960 and PD303970 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes - AFGE Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Minimum Qualifications: You may qualify based on your experience as described below: GS-06 grade level (Developmental): One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: providing administrative support to various groups/leadership (i.e., maintaining calendars/schedules, timekeeping, drafting meeting minutes); utilizing various software systems to compile/collect data; preparing various correspondence; providing customer service such as answering/routing telephone calls and greeting customers; and tracking/maintaining annual inventory. GS-07 grade level (Full Performance): One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to: providing administrative support to various groups/leadership (i.e., maintaining calendars/schedules, timekeeping, drafting meeting minutes); utilizing various software systems to compile/collect data; performing data analysis; generating reports; preparing various correspondence; providing customer service such as answering/routing telephone calls and greeting customers; and tracking/maintaining annual inventory. You will be rated on the following Competencies for this position: Attention to DetailClericalCommunicationsCustomer ServiceIntegrity/Honesty Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution for the GS-06 or GS-07 level.

Contacts

• Address VA Central Iowa Health Care System 3600 30th St Des Moines, IA 50310 US
• Name: Sarah Drey
• Phone: 319-339-7047
• Email: [email protected]