This position is located in the Veterans Transportation Service located at Fayetteville NC VA Coastal Healthcare System within VISN 6 Mid-Atlantic Health Care Network. The incumbent in this position provides program administrative and technical assistance in day-to-day Beneficiary Travel operations, performs program planning, and completes special projects as assigned.

Duties

These major duties include, but are not limited to the following: Works closely with the Chief Business Officer, Fiscal Staff, and other stakeholders to ensure Beneficiary Travel, Special Mode Transportation, fraud prevention, patient funds and ambulance billing programs are complying with Code of Federal Regulations, Veterans Transportation Program, and local policies. Works closely with clinical staff and other health care professionals within the Veterans Administration as well as Community Care providers, for coordination of Veterans transportation needs. Responsible for overall planning, coordination, implementation, management, and evaluation of clinical applications of patient transportation with emphasize on improving care, safety of Veterans in a cost-effective approach. In accordance with established beneficiary travel policy, per physician documentation and according to traveler's medical condition, decides either common carrier or special mode transportation. Accepts inbound Beneficiary Travel calls from Veterans and staff concerning transportation arrangements and responds to questions or problems related to reimbursement benefits. Independently manages the Medical Center's Beneficiary Travel program using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible Veterans and caretakers. Determines eligibility for government-sponsored travel using applicable federal regulations and policies for program benefits. Responsible for fund control point management for mileage reimbursements. Perform other related duties as assigned. Work Schedule: Monday through Friday from 8:00 AM to 4:30 PM (EST) Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual/Remote: This is NOT a virtual/remote position. Position Description/PD#: Transportation Assistant/PD08286A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/07/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: Applicants must possess at least one (1) year of specialized experience that equipped them with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience includes: collecting, compiling, tracking and analyzing data and statistical information in support of transportation; contacting customers to determine transportation needs and requirements; managing schedules for daily activities; entering information into an automated tracking system; and communicating and treating customers in a courteous, tactful and respectful manner. OR, Graduate Education: Applicants must have completed at least one-half (1/2) year of graduate education (9 semester hours or 13.5 quarter hours) in an accredited college or university that has equipped them with knowledge, skills and abilities necessary to do the work of this position, and that is typically in or related to the position to be filled (e.g., transportation, travel, accounting, finance, auditing, business management, managerial management, etc.) [NOTE: One-half (1/2) year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1/2 year of full-time study. If that information cannot be obtained from the school, 9 semester hours or 13.5 quarter hours should be considered as satisfying the 1/2 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to 1/2 year of full-time study at the school attended.]. (TRANSCRIPTS REQUIRED) OR, Combination of Specialized Experience and Education: Applicant must have a combination of specialized experience and graduate education as described above that meets 100% of the qualification requirements for this position. (For example, applicant has 7 semester hours of directly related graduate level courses of progressive graduate study and 5 months of experience. The applicant meets 78% of the required education and 42% of the required experience. The applicant meets 100% or more of the requirement for 1 year of specialized experience and is qualified for the position.) [NOTE: Only graduate education beyond the first 9 semester hours or 13.5 quarter hours can be combined with GS-5 grade level experience to qualify for the GS-06 grade level position.] (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Computer SkillsControl of FundsCustomer Service (Clerical/Technical)Medical Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Demands: The work is usually sedentary and involves sitting comfortably to accomplish most tasks. No special physical demands are required. Work Environment: The work involves normal risks or discomforts associated with working in an adequately lighted and ventilated office environment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Fayetteville NC VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 US
• Name: Korissa Clark
• Email: [email protected]