About the Position: The person in this position will serve as the Template Technician (OA) that provides a wide variety of administrative/evaluative support. This person will serve as the schedule creator in an automated health care system for the Hospital which includes all primary and specialty health care clinics and providers.

Duties

Independently develop and/or implement processes and procedures, and schedules to achieve objectives, and interprets a variety of regulations and directives. Coordinate and input appointment schedules for providers. Monitor schedules to avoid conflicts in different clinical schedules and ensure appointments are timely and in accordance with provider requests. Review work load within the clinics and address any changes with the Template Supervisor. Manage all templates and scheduling functions, including development and implementation of all primary/specialty care templates and schedules. Prepare all programming, manage the system and gather data as necessary. Analyze templates and schedules for efficiency and optimal productivity. Monitor supply and demand for health care services and develop a plan to adapt schedules to meet or exceed demand. Develop appropriate reports to provide timely feedback to staff concerning resolving all scheduling issues. Assist in training new employees in all aspects of template and schedule development and management. Provide and/or arrange for needed development and training for self and other employees.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors. Specialized Experience: One year of specialized experience which includes operating an automated scheduling system to change/adjust templates based on availability; preparing administrative reports, graphs, and/or charts regarding scheduling issues; and monitoring scheduling trends and/or making recommendations to resolve scheduling conflicts. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). You will be evaluated on the basis of your level of competency in the following areas: Computer SkillsOral CommunicationTechnical Credibility Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DDAAFG DHA NCR MKT-FT BELVOIR COMM HOS DO NOT MAIL Fort Belvoir, VA 22060 US
• Name: Army Applicant Help Desk