The Veterans Health Administration (VHA) expands the provision of patient care beyond institutional settings, such as the Department of Veterans Affairs (VA) Hospital, by utilizing innovative telecommunication technologies to enhance care coordination and to proactively manage chronic pain to prevent healthcare crises.

Duties

Major duties, include but are not limited to the following: Serves as an Administrative Support Assistant to the Facility Telehealth Coordinator, My Health Vet Coordinator, and other staff of the Telehealth Program. Will serve as a point of contact for patients, medical center staff, VISN staff, community agencies, and various others who contact this office. Will be responsible for collecting, compiling and/or tracking statistical information in support of program operations and to access status or outcomes in relation to established performance measures, goals, and objectives; receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies. Implements nationally standardized protocols for incoming data, organizes and maintains patient data and retrieves a variety of computerized data. Work Schedule: Monday-Friday. 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD11363O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of and thorough familiarity with Microsoft Word, Excel, Outlook, and PowerPoint are essential. Working knowledge of CPRS to access clinic data for management and tracking, especially the patient registry and clinic scheduling portions. Knowledge of personal computers and management information systems is necessary and also utilize various PC applications. A qualified typist is required. (This experience must be well documented in your resume). There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Sydnee Holmes
• Phone: 504-635-8084
• Email: [email protected]