This Care Coordination and Integrated Case Management Consortium (CC&ICM) Lead position is located in Chief Nursing Office within Veterans Integrated Service Network (VISN) 1 at one of the following campus locations: Bedford, MA, Boston, MA, Leeds, MA, Manchester, NH, Providence, RI, Togus, ME, West Haven, CT, or White River Junction, VT. Incumbent will be required to reside within VISN 1. This position is a full-time at 40 per week.

Duties

The focus of the CC&ICM Program is the integration of complex care coordination across the continuum of VHA healthcare. The Care Coordination and Integrated Case Management (CC&ICM) Consortium Lead serves as an expert to the Consortium, VISN, and facility staff on the implementation and oversight of guidelines to improve the effectiveness, quality and integration of care coordination services throughout the Veterans Health Administration (VHA) under the Office of Nursing Services, VA Central Office (VACO), Washington, DC. The incumbent actively partners with the Offices of Nursing Services and Care Management and Social Work to support/facilitate implementation of CC&ICM. The purpose is to enhance collaboration, communication and coordination across Program Offices and services that provide care management, case management, care coordination, and discharge/transition services; with the aim to align and transform these services into an integrated, Veteran-centered model. Assesses, analyzes, develops strategies and makes recommendations, related to CC&ICM, to senior leadership, including the Executive Directors of Policy and Strategic Planning for ONS and Care Management and Social Work respectively as well as the VHA's Chief Nursing Officer. The incumbent possesses the technical, system redesign, and project/program management expertise necessary to provide local CC&ICM co-champions and executive sponsors with operational guidance and assist CC&ICM with enterprise-wide, model implementation. The incumbent will promote the establishment and use of a standardized patient complexity evaluation instrument, a standardized level of care stratification +methodology, and a care coordination, care/case management education and training curriculum to produce a consistently high-performing VHA network and to ensure that Veterans receive the right care, in the right place by the right provider. Other responsibilities include but are not limited to: Attains mastery knowledge on a professional level of care coordination concepts, principles and practices, combined with a thorough knowledge of related program management and implementation, in order to successfully plan, design, execute and monitor Care Coordination and Integrated Case Management implementation and sustainment. Ability to drive VISN & Consortia operational care coordination innovation, improvement and excellence through program management, process improvement, analytics and operational reporting and quality assurance. Ability to collaborate with a diverse group of internal and external partners representing widely divergent backgrounds, interests, and points of view to further program goals and enhance Veteran centered care and safety. Skill in strategic and operational planning and strategic vision development. Ability to oversee the development of long- and short-range strategic plan performance goals. Knowledge of the principles of organizational change management, including how to lead change in processes, systems, organizational structure, job role and overall morale during times of transition. Ability to communicate information (for example, ideas, facts) orally and in writing to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations, listens to others, attends to nonverbal cues and responds appropriately. Ability to examine complex issues, analyze barriers and address them through taking into full consideration the wide range of factors that affect the management of the health care delivery system. This position is best suited towards global, system wide thinkers with a general diffuse knowledge base of the Care Coordination and Integrated Case Management (CCICM) model. Experience with implementation of CCICM as a facility co-champion, lead coordinator, or stakeholder. Experience in conducting quality management reviews and site visits VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Weekdays, hour to be determined by Supervisor. Telework: Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). The approving official may authorize a waiver of the requirement for ACEN or CCNE accreditation of any degree in nursing provided the college or university has regional accreditation from an accrediting body recognized by the Department of Education at the time of the candidate's graduation and the composite qualifications of the applicant warrant such consideration. In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: Three (3) - five (5) years of care coordination/case management experience preferred. Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse IV - Master's degree in nursing or related field with BSN and approximately 4-5 years of nursing practice/experience; OR a Doctoral degree in nursing or related field and appropriate basic or advanced certification desired, and approximately 3-4 years of nursing practice/experience. Note regarding MSN degrees: If your MSN was obtained via a Bridge Program that qualifies for professional nursing registration, a BSN is not required. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: The work is mostly sedentary. Typically, the incumbent sits comfortably for the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. The incumbent will be required to travel occasionally.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VISN 1 VA New England Healthcare System 200 Springs Rd Bedford, MA 01730 US
• Name: Heather Lemme-Whorf
• Phone: (781) 687-2000 X6762
• Email: [email protected]