The position serves as a Bilingual Program Support Assistant (OA) within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), Field Programs, National Cemetery Scheduling Office in St. Louis, MO. The incumbent serves as the primary contact for the Veteran and their representative and acts as the first contact for burial in Va National Cemeteries nationwide.

Duties

The incumbent, as a Bilingual (English/Spanish) Program Support Assistant, is primarily responsible for answering incoming telephone calls and processing requests for burial in a National Cemetery. The incumbent will work in a contact center environment and provide program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office. The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office. Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis. The nature of a cemetery and the manner in which different people view death requires great sensitivity. This position requires the ability to type a minimum of 40 words per minute. This position requires the ability to read, write, and speak fluently in both Spanish and English. Work schedule: Required to work one of the following shifts, as assigned by management. May include federal holidays and weekends. Shift will be assigned based on staffing needs. Monday-Friday, 7:00 am to 3:30 pm Monday -Friday, 8:30 am to 5:00 pm Monday-Friday, 9:00 am to 5:30 pm Monday-Friday, 10:15 am to 6:45 pm Saturday-Wednesday, 7:00 am to 3:30 pm Saturday-Wednesday, 10:15 am to 6:45 pm Thursday-Monday, 8:30 am to 5:00 pm Thursday-Monday, 10:15 am to 6:45 pm Compressed/Flexible Schedule: not available Telework: Available after training in accordance with agency policy Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#:Bilingual Program Support Assistant / PD137530 The full performance level of this position is GS-GS-07. Relocation Expenses: Not authorized Relocation/Recruitment Incentives: Not authorized Financial Disclosure Report: Not required

Requirements

• Subject to a background/security investigation.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary period.
• You must be a U.S. citizen to apply for this job.
• Selected applicants will be required to complete an online onboarding process.
• Must be able to type at least 40 words per minute.
• Must be biligual in English/Spanish.

Qualifications

To qualify for this position, applicants must meet requirements by the closing date of this announcement, 12/15/2023. This Open Continuous Announcement allows acceptance of applications through the closing date and will be used to fill vacant Bilingual Program Support Assistant at the National Cemetery Scheduling Office in St. Louis, MO. The first cutoff date will be 9/15/2023. Referral lists may be requested to fill vacant positions for the National Cemetery Scheduling Office throughout the life of the announcement. The cutoff for receipt of applications will be midnight on the date that the referral list is requested. Applications received after the cutoff date, may be considered on future referral lists. The "Next Steps" area of the announcement provides additional information on the referral process for this type of announcement. Must have the ability to type at least 40 words per minute. Must be able to speak, read, and write fluently in both Spanish and English. You may qualify based on your experience, as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to analyzing data; preparing graphs, charts, presentations, maintaining a database system; tracking and logging expense items; scheduling appointments; coordinating meetings and scheduling conferences; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc. in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc. You will be rated on the following Competencies for this position: Critical ThinkingCustomer ServiceFlexibilityOrganizational AwarenessReasoningSelf-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mainly sedentary in nature, however, standing, walking, bending, stooping and lifting of administrative records, registers and other small items is required by the position.Selected applicants will be required to complete an online onboarding process. Selected applicants will be required to complete an online onboarding process.

Education

There is no educational substitution at this grade level.

Contacts

• Address NCA Scheduling Office 810 Vermont Avenue NW Washington, DC 20420 US
• Name: NCA Human Resources Center
• Phone: (317)916-3660
• Email: [email protected]