Consistently ranked as the best place to work in the Department of the Interior (DOI), and in the top 10% of all agency subcomponents across the federal government, the Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout DOI. OIG offers exceptional work-life benefits, including flexible work schedules, a robust telework program, ample training opportunities, and a comprehensive employee recognition program.

Duties

This position is with the Office of Inspector General, Information Technology Division is seeking a highly skilled senior level IT Specialist (Customer Support), in Sacramento, California. This office is responsible for providing Information Technology support to all DOI OIG employees. As a Information Technology Specialist (Customer Support) you will join a team dedicated to providing recommendations to the IT Director and IT Deputy Director on solutions to improve IT customer service operations at the enterprise level. Working as an IT Specialist for OIG will allow you to assist in supporting various investigative initiatives and special projects which may have a major impact on OIG goals and missions. Major duties include: Manages the logistics of installing, configuring, troubleshooting OIG hardware and software, providing support to OIG executives, managers and employees. Serves as a senior tier 2 specialist and provides expertise to tier 1 specialists to resolve the most complex problems in installation, configuration, troubleshooting, customer assistance, and/or training. Plans and implements security controls and policies for the OIG LAN/WAN. Analyzes potential risks and threats; performs security reviews, audits, and remediation as necessary; and recommends new systems, programs, or software to minimize vulnerabilities. Leads multi-functional projects involving multiple IT functional areas, such as software analysis and implementation, network re-designs and upgrades, implementation of security programs, or other OIG-wide projects of comparable scope. Provides troubleshooting and customer support via phone, live video feeds to peers, supervisors, managers and executives. Briefs and makes recommendations to the ITD director and deputy on solutions to improve IT customer service operations at an enterprise level, such as help desk processes, hardware upgrades, new software, business tools. Develops standard operating policies. Work involves walking, bending and lifting of equipment up to 60 pounds.

Requirements

Qualifications

All qualification requirements must be met by the closing date of this announcement. Merit Promotion candidates (Federal employees) must meet time-in-grade requirements by the announcement closing date. Applicants must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Minimum Qualifications GS-13 : One year of specialized experience equivalent to the GS-12 grade level in the Federal service performing all of the following: Independently provides Information Technology customer support to all levels of an organization on a wide variety of technologies and applications. Administers Microsoft Active Directory domain services, such as managing user and computer objects and accounts, permissions, security groups and distribution groups. Independently provides IT support for Virtual Private Networks (VPN)'s, Independently works with and supports deploying client images and applications. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: There is no substitution of education for experience at this level.

Contacts

• Address Information Technology Division 381 Elden St. Suite 3000 Herndon, VA 20170 US
• Name: HR Assistant
• Phone: 703-487-5408
• Email: [email protected]