OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.

Duties

The Program Specialist , located in the Office of Inspector General, Hotline Division, is responsible for performing work involving receipt and review of complaints from veterans, employees, Government and Congressional officials, and members of the general public about the programs and operations of Department of Veterans Affairs. The following are the duties of this position at the GS-9. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. For the GS-9: Specialized experience is one year of experience at the GS-7 level or equivalent, which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position must include: Receiving and reviewing complaints from internal or external stakeholders; AND Analyzing complaints and making recommendations for appropriate referrals in regards to an agency's mission, goals, and objectives. OR EDUCATION: A related master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. Attach a copy of transcripts or list of college courses designating semester or quarter hours earned to ensure proper credit. OR Combination of experience and education. This is creditable providing the combination consists of 100% of the requirement. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Attach a copy of transcripts or list of college courses designating semester or quarter hours earned to ensure proper credit.

Contacts

• Address Office of Mgmt and Admin Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]