This position is located within the Primary Care Service, Home Telehealth Program at the Marion, IL VAMC.

Duties

This position is assigned to the Primary Care Service, Home Telehealth Program and is located at the Marion, IL VA Medical Center. Major Duties: Responsible for a variety of clerical assistance function in support of the office. Receives telephone calls, orders supplies, distributes incoming mail and correspondence. Works with sensitive documents within the office. Reviews outgoing correspondence for conformance with general policy, factual correction, adequacy of grammar and related mechanical features. Maintains tracking logs for various clerical and administrative functions including enrollments, discharge, equipment, completive tasks, etc. Coordinates training, providing expert and specific information regarding the training program available to assigned employees. Establishes and maintains office and administrative files in accordance with applicable regulations. Employee is responsible for providing support for the activities of the Home Telehealth Program. Primary duties include preparing patient education materials, scheduling patient appointments, educating patients about the use of Telehealth equipment, preparing equipment requests, preparing home Telehealth reports, completing meeting minutes, maintaining Excel spreadsheets, conducting patient information surveys and other duties to support program expansion and operation. Work Schedule: Monday - Friday, 8:00am to 4:30pm. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Support Assistant (OA)/PD4074A Relocation/Recruitment Incentives: None Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/05/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You will be rated on the following Competencies for this position: Attention to DetailClericalTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Specialized Experience: Applicants must possess one (1) full year of experience equivalent to the GS-4 level. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. In this particular position, examples of specialized experience include: Answering phones and responding to customer inquiries; Providing clerical and/or administration support in a medical center or hospital; Transporting and escorting patients to clinics; Pushing wheelchairs, gurneys and other medical equipment; Lifting patients. OR, Substitution of Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a 4 year course of study above high school leading to a Bachelor's degree with courses related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business or technical school. OR, Combination of Experience and Education: Applicants may also combine education and experience to qualify at this level. You must have a combination of the required experience and education. Education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (Transcript required).

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Marion VA Medical Center 2401 West Main Street Marion, IL 62959 US
• Name: Krystal Stewart
• Phone: (706)550-3915
• Email: [email protected]