Employee serves as an Escort aligned in the Patient Experience Office located at the Veterans Healthcare System in Iowa City, IA.

Duties

Duties will include, but may not be limited to: Ensures people entering the facility are properly screened for entry. Safely and efficiently transports patients, and other patient related articles. Receives transport requests by telephone. Prepares and maintains records reflecting work volume and is responsible for the clerical-administrative aspects of scheduling and processing necessary to complete escort activities. Keeps up to date with room and clinic changes and recommends to the supervisor the revision of escort directions and resources to make these changes. Coordinates the work of volunteers assigned to Escort, assigns requests on selective consideration of transportation method needed to move the patient. Makes changes to meet deadlines and priorities set by nursing service. Assures compliance with hand-off communication procedures, checking each patient's name band prior to transporting to ensure proper patient identification. Provides and transports equipment as needed. Disinfects/wipes down transport equipment with approved cleaning product prior to each patient transport. Assists the nursing team to transfer patients to or from transport equipment, if needed. Assists patients in and out of vehicles upon arrival/departure. Attends to the care of documents relating to the patient. Reports immediately any unusual symptoms of patients, i.e., fainting or shortness of breath during time of transport. Performs other duties as necessary. Work Schedule: Monday-Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized

Requirements

Qualifications

PHYSICAL EFFORT AND WORK CONDITIONS: Extended sitting and answering numerous phone calls. Required to stand and walk up to 8 hours a day throughout the facility. Will be required to climb and descend stairs to reach certain destinations. Will be required to push and pull wheelchairs and other equipment weighing up to 40 pounds. Will be required to transport patient belongings and miscellaneous equipment weighing up to 20 pounds. Will be required to transport patients and items up and down an incline of 1 inch per foot. Work is in a Medical Center setting and involves possible exposure to contagious disease which may require protective gear and precautions. Will be required to work indoors and outdoors. The person in this position will be exposed to elements typical of the regional climate including temperatures ranging from sub-zero to 100 degrees Fahrenheit. The person in this position will also be exposed to inclement weather including rain, high winds, snow and ice. Applicants will be rated in accordance with the OPM Federal Wage System Qualifications. For this position, the job element method is used to match what you, the applicant, can do against what the work calls for. Your knowledge, skills and abilities will be compared to the knowledge, skills and abilities (called job elements) needed for success. Your qualifications will first be evaluated against the prescribed screen out element (WG-2 and higher only; screen-outs are not applicable to WG-1). Applicants who appear to meet the screen out element are considered for further rating; those who do not are rated ineligible and are eliminated from consideration. The potential eligibles are rated against the remainder of the job elements. While a specific length of training and experience is not required, your responses to the questionnaire must be supported by detailed descriptions of your experience on your resume. SCREEN-OUT: Requires the ability to do the work of an Escort without more than normal supervision. Related experience includes: screening patients, staff, and visitors entering the facility; providing escort and transportation services to patients/visitors; and performing basic clerical duties that may include office filing, documenting records, relaying important information to others, answering telephone calls, etc. This is a highly public position that requires excellent customer service skills and the ability to interact well with patients/visitors of all ages. (Resume(s) must clearly support required experience and responses to the online questionnaire to receive credit.) You will be rated on the following Job Elements as part of the assessment questionnaire for this position: Dexterity and SafetyInterpret Instructions, Specifications (other than blueprint reading)MaterialsTechnical Practices (Theoretical, Precise, Artistic)Without more than normal supervisionWork with Others IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]