If you excel in providing the best customer service and experience, this is the position for you! The main purpose of this position is to serve as a Patient Escort under the screening and escort section of the Patient Experience Office at the Iowa City VA Medical Center. The incumbent is responsible for performing daily screening of patients, staff, and visitors as well as escorting and/or transporting patients to the appropriate locations for tests, procedures, and other destinations.

Duties

Major duties include, but are not limited to: Ensure all persons entering the Iowa City VA Medical Center are properly screened in accordance with established guidelines. Transport patients and their personal effects to the correct location for procedures, tests, and other destinations, notifying nursing or ancillary personnel upon arrival or departure. Reports immediately any unusual symptoms of patients i.e., fainting or shortness of breath during time of transport. Follow required hand-off communication procedures to ensure proper patient identification. Provide transport equipment as requested or as needed, taking into consideration various factors as the patient's medical state, the urgency of the request, the route to be taken, or the locations involved. Assist patients in and out of vehicles upon arrival/departure. Assist nursing team in transferring patients to or from transport equipment if needed. Attend to the care of documents relating to the patient. Prepare and maintain records of work volume. Perform clerical tasks related to the scheduling and processing necessary to complete all escort activities. Keep up to date knowledge of room and/or clinic changes. Coordinate with volunteers assigned to patient escort, using judgment in distributing assignments. Make adjustments to planned schedules in order to meet changing deadlines and/or priorities set by nursing staff. Run various errands related to patient care as needed including picking up and delivering specimens, paperwork, pharmacy items, records, supplies, equipment, patient clothing, etc. Work Schedule: Monday-Friday, 8:00am - 4:30pm Position Description Title/PD#: Escort/PD50508A Relocation/Recruitment Incentives: Not authorized Virtual: This is not a virtual or remote position Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes, AFGE/1272 The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2023. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Dexterity and SafetyInterpret Instructions, Specifications (other than blueprint reading)Technical PracticesWithout more than normal supervisionWork with Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: The work of this position will require extended periods of sitting, standing, and walking up to 8 hours per day, and will require the incumbent to exert moderately heavy physical effort in doing such tasks as occasionally lifting and carrying heavy objects. The incumbent will be required to climb and descend stairs, push and pull wheelchairs and other patient care related equipment weighing up to 40 pounds. The incumbent must be able to lift and carry equipment and miscellaneous objects weighing up to 20 pounds. Work in in a medical center setting and involves possible exposure to contagious disease which may require protective equipment and precautions. The incumbent will be required to work both indoors and out, and will be exposed to elements typical of the regional climate including temperatures ranging from sub-zero to 100 degrees Fahrenheit, and weather conditions including rain, high winds, snow, and ice.

Education

This job does not have an education qualification requirement.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Michael Kelly
• Phone: 612-467-3398
• Email: [email protected]