The position serves as a Bilingual Program Support Assistant (OA) within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), Field Programs, National Cemetery Scheduling Office in St. Louis, MO. The incumbent serves as the primary contact for the Veteran and their represtative and acts as the first contact for burial in Va National Cemeteries nationwide.

Duties

This is a bargaining unit position. This position is represented by AFGE. Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles. The incumbent, as a Bilingual (English/Spanish) Program Support Assistant, is primarily responsible for answering incoming telephone calls and processing requests for burial in a National Cemetery. The incumbent will work in a contact center environment and provide program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office. The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office. Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis. The nature of a cemetery and the manner in which different people view death requires great sensitivity. This position requires the ability to type a minimum of 40 words per minute. This position requires the ability to read, write, and speak fluently in both Spanish and English. Performs public outreach as needed. Work schedule: Required to work one of the following shifts, as assigned by management. May include federal holidays and weekends. Shift will be assigned based on staffing needs. Monday-Friday, 7:00 am to 3:30 pm Monday -Friday, 8:30 am to 5:00 pm Monday-Friday, 9:00 am to 5:30 pm Monday-Friday, 10:15 am to 6:45 pm Saturday-Wednesday, 7:00 am to 3:30 pm Saturday-Wednesday, 10:15 am to 6:45 pm Thursday-Monday, 8:30 am to 5:00 pm Thursday-Monday, 10:15 am to 6:45 pm Compressed/Flexible Schedule: Not Available Telework: Available Remote/Virtual: This is not a virtual or remote position. Position Description Title/PD#: Bilingual Program Support Assistant/137530 The full performance level of this position is GS-07. Physical Requirements: The work is primarily sedentary. It is performed typically in the NCSO office, a well-lighted and climate-controlled atmosphere. Selected applicants will be required to complete an online onboarding process. Relocation Expenses: Not Authorized Financial Disclosure Report: Not Required Relocation / Recruitment Incentives: Not authorized

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process
• Must be able to type at least 40 words per minute.
• Must be biligual in English/Spanish.

Qualifications

To qualify for this position, applicants must meet all specialized experience and time in grade requirements within 45 days of the closing date of the referral list. . This Open Continuous Announcement allows acceptance of applications through the closing date and will be used to fill vacant Program Support Assistant at the National Cemetery Scheduling Office in St. Louis, MO. The first cutoff date will be 9/15/2023. Referral lists may be requested to fill vacant positions for the National Cemetery Scheduling Office throughout the life of the announcement. The cutoff for receipt of applications will be midnight on the date that the referral list is requested. Applications received after the cutoff date, may be considered on future referral lists. The "Next Steps" area of the announcement provides additional information on the referral process for this type of announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 45 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If your most recent non-award SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional non-award SF-50 that clearly demonstrates one year time-in-grade. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Must be able to speak, read, and write fluently in both Spanish and English. Must have the ability to type at least 40 words per minute. GS-07 grade level: One year of specialized experience (equivalent to the GS-06 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to analyzing data; preparing graphs, charts, presentations, maintaining a database system; tracking and logging expense items; scheduling appointments; coordinating meetings and scheduling conferences; establishing and maintaining an efficient filing and reference system for all files; using automated data processing equipment to generate a variety of reports; typing letters, memos, reports, etc. in final form; processing incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; establishing priorities and setting deadlines; providing an interpretation of policies; gathering data; preparing reports, and making recommendations; develop findings, recommendations, and justifications, etc. (Evidence of this specialized experience must be supported by detailed documentation of like duties performed in positions held on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of specialized experience at the required grade level). You will be rated on the following Competencies for this position: Critical ThinkingCustomer ServiceFlexibilityOrganizational AwarenessReasoningSelf-Management Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mainly sedentary in nature, however, standing, walking, bending, stooping and lifting of administrative records, registers and other small items is required by the position.Selected applicants will be required to complete an online onboarding process.

Education

There is no educational substitution for the GS-07 level.

Contacts

• Address NCA Scheduling Office 810 Vermont Avenue NW Washington, DC 20420 US
• Name: NCA Human Resources Center
• Phone: (317)916-3660
• Email: [email protected]