The Crisis Response Team (CRT) Program Manager leads the CRT and serves as a member of the clinical team. Member of a 24/7 interdisciplinary treatment team which provides crisis/mental health services to the Emergency Department, and consultation to Substance Abuse Residential Rehabilitation Treatment Program, Acute Inpatient Psychiatric Unit, Acute Medicine, and Community Living Center, as needed during weekend, holiday, evening and night hours at the VA WCHCS.

Duties

Develops the 24/7 schedule for all CRT staff and collaborate with on call mental health providers. Identifies and develops training for CRT staff as it relates to provision of care, orientation, documentation, etc. Serves as a member of the service line leadership, assisting with strategic planning, professional development, hiring, mentoring and coaching, and coverage. Functions autonomously to set priorities to meet the needs of Veterans, staff, and services collaborated with. Communicates effectively with Chief and Deputy Chief about successes, needs, and challenges. Demonstrates in depth knowledge of CRT, and demonstrate knowledge and ability to write policies procedures and or practice guidelines for the program. Provides clinical recommendations to ED physicians regarding appropriateness of psychiatric admissions and/or ED discharge with referral(s) to outpatient services. Facilitates admissions to the Acute Mental Health Unit and/or collaborates with community facilities for psychiatric resources, to include admission. Ensures continuity of care for all Veterans presenting to the ED in mental health crisis. Provides education and referrals to veterans for community services, and coordinates these services, as necessary. Makes appropriate referrals, as indicated, to reporting agencies such as Department of Family Services, Adult Protective Services, police, etc. Provides consultation to colleagues regarding emergent/urgent situations. Develops local policies, standard operating procedures, and standard work processes to ensure care of Veterans. Conducts hiring actions for CRT and support other members of the service in hiring processes. Ensures provision of clinical services by supervised interdisciplinary team. Conducts all required Focused Professional Practice Evaluations (FPPE) and Ongoing Professional Practice Evaluations (OPPE). Ensures that staff are trained in conducting peer chart reviews. Ensures that clinical privileges are appropriate, and where needed additional privileges are requested by staff. Provides staff training and development. Demonstrates the ability to develop productivity standards appropriate for CRT staff and provide the appropriate training. Assesses the ongoing needs of staff and provide appropriate education and training. Collaborates with other teams and services to increase education, awareness, and training opportunities. Communicates with the Chief and Deputy Chief about needs and competing priorities. Conducts strengths, weaknesses, opportunities, and challenges (SWOC) assessment of program and address needs appropriately. Utilizes LEAN principles and practices to respond to organizational and operations needs. Conducts psychosocial assessments and treatment interventions conduct professional evaluations, decisions, and recommendation for treatment planning. Determines suicide and homicide risk utilizing current evidence-based research tools. Completes comprehensive suicide risk evaluations (CSRE), safety planning, and suicide behavior reports, as needed. Ensures adherence to facility and national risk management policies for assessment, management, consultation and documentation related to suicide/homicide risk. Provides assessment, brief psychotherapeutic interventions, and treatment referrals for veterans presenting with substance use disorders. Evaluates options to mitigate potential safety concerns. Facilitates transfer and/or discharge from ED with appropriate continuity of care. Provides a full range of therapeutic interventions to veterans on the Psychiatric Inpatient Unit and SARRTP. Conducts daily treatment rounds on the inpatient unit during non-business hours (weekends and holidays). Documents psychological interventions and consultation activities in the patient's clinical record utilizing the electronic health record. Demonstrates knowledge and mastery of the fundamentals of the counseling process. Demonstrates advance practice skills and clinical judgement in acute psychiatric emergencies. Provides a full range of psycho-diagnostic services including assessment and uses the most appropriate psychotherapeutic techniques in providing quality care. Performs evaluations for wide array of patients representing diverse diagnostic entities. Evaluates patients in the ED for involuntary psychiatric holds (M-1 only) and completes appropriate paperwork. Serves as a resource for VA WCHCS staff regarding the local laws and regulations regarding involuntary psychiatric holds. Ensures that staff are trained in and utilizing Care Coordination and Integrated Case Management model of care especially for high utilizers of the system. Work Schedule: Varies Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 582920 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency Must be proficient in spoken & written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3.j. Education Hold a master's or doctoral degree in: Clinical Mental Health Counseling; Clinical Rehabilitation Counseling; Clinical Mental Health Counseling & Clinical Rehabilitation Counseling; OR Hold a master's or doctoral degree in related field, from a program accredited by the Council on Accreditation of Counseling & Related Educational Programs (CACREP). Examples of related mental health counseling fields include, but are not limited to Addiction Counseling; Community Counseling; Gerontology Counseling; Marital, Couple, & Family Counseling. CACREP defines the date when graduates are considered to have graduated from a CACREP accredited program. Additional information may be obtained from http://www.cacrep.org/directory/. NOTE: Traditional Rehabilitation counseling programs that are accredited by CACREP do not meet the LPMHC qualification standards as Traditional Rehabilitation counseling differs from Clinical Rehabilitation counseling. AND Licensure Persons hired must hold a full, current, & unrestricted license to independently practice as a Licensed Professional Mental Health Counselor. Exception. VHA may waive the licensure requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure. The appointing official may waive the requirement of licensure for a period not to exceed 3 years for a LPMHC that provides care under the clinical supervision of a licensed LPMHC who is at or above the full performance level. This exception only applies at the entry level (GS-9). Grade Determinations: GS-13 Experience In addition to the basic requirements, candidates must have at least one year of progressively complex experience equivalent to the GS-12 grade level. The experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. AND Demonstrated Knowledge, Skills, & Abilities In addition to meeting the KSAs for the GS-12 grade level, the candidate must demonstrate the KSAs below: Ability to make judgments and decisions associated with program management. Ability to monitor program outcomes using data driven quality assurance process. Ability to develop productivity standards appropriate to each service provided. Ability to manage a wide range of programs which include the operation and management of key clinical, training or administrative programs. References: VA HANDBOOK 5005/106 PART II APPENDIX G43 Physical Requirements: Must be in overall good health, able to sit at a desk working at a computer, engage in light to moderate physical activity including sitting, walking, bending, and carrying supplies. LPMHC must be able to perform primarily light and sedentary duties with occasionally moderate physical demands, exercise patience, and control emotions, with reasonable accommodation, if necessary, without endangering the health and safety of the LPMHC or others. Position requires walking throughout the clinic and/or Medical Center, standing for extended periods of time, and involves sitting at a computer and in counsel and consultation with Veterans and interdisciplinary teams. This position also requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and repetitive motions of the wrists, hands, and/or fingers.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Western Colorado Health Care System 2121 North Avenue Grand Junction, CO 81501 US
• Name: Cory Carter
• Phone: 702-791-9000 X15094
• Email: [email protected]