This position serves as a Program Specialist (Office Manager) to the clinic Facility Director and/or Assistant Chief within Community Outpatient Service (COPS) at the Cleveland VA Medical Center.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Provides administrative support to all areas within Community Outpatient Service (COPS) including scheduling, MISSION ACT, recall, travel, Return to Clinic (RTC) orders, Insurance Capture Buffer (ICB), Consults, Enrollment/Eligibility etc.; Runs the day-to-day reports of all outpatients care administrative programs; Identifies process issues and areas for improvement; Develops reports to present to the Facility Director and/or Assistant Chief of COPS; Performs in depth analysis of work processes or service delivery practices to identify if there are any weaknesses in work processes; Initiates the hiring and recruitment process, disciplinary actions, and enforcing all medical center policies; Approves time and leave; Develops performance standards and evaluates work performance of subordinates; Performs work involving the collection, interpretation, analysis, and/or tracking of data and statistical information to develop process improvement strategies; Extracts information and assembles reports/presentations to fulfill upper management objectives; Plans and/or accomplishes special projects; and Performs other duties as assigned Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given me the particular knowledge, skills and abilities required to successfully perform the duties of this position. Specialized experience includes providing administrative support to daily clinic operations; running and analyzing reports related to clinic operations; and providing guidance to subordinate employees regarding operations and regulations. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. -OR- EDUCATION: Successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a related field of study that demonstrates your ability to perform the duties of this position. Education must have been obtained in an accredited college or university. NOTE: If you select this option, you must submit a copy of your transcript (unofficial or official) with your application. Education cannot be credited without documentation. -OR- COMBINATION: Equivalent combinations of successfully completed graduate-level education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. The education portion must have provided the knowledge, skills, and abilities necessary to do the work of this position (as described above). Education must have been obtained in an accredited college or university. NOTE: If you select this option, you must submit a copy of your transcript (unofficial or official) with your application. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: AccountabilityCommunicationsDecision SupportInterpersonal SkillsOrganizational Stewardship IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland, OH 44106 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]