The position serves as a Program Support Assistant for the Police Service, VA Connecticut Healthcare System, and provides support in the management of administrative, budgetary, technical and managerial services.

Duties

Major duties include but are not limited to: Schedule and review work activities performed in an office, including reporting and record keeping. Review and direct incoming documentation/inquiries and take personal action when applicable or direct to appropriate staff as needed. Maintain files and reports. Maintain office compliance regarding regulations, policies, and guidelines as established. Maintain calendar for management (i.e.), scheduling appointments/booking travel. Receive incoming calls from patients, clients, staff, and others in need of information. Perform office automation work on personal computer utilizing multiple programs to complete documentation. Utilize a range of office equipment (i.e., copier, fax, telephone, etc.). Work Schedule: Monday-Friday 8:00am-4:00pm. Schedule may be adjusted to suit facility needs. Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD030320 Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/23/2023. You must qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; managing calendars for management, performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. Typing Requirement (for OA positions): In addition to the experience requirement above, qualified candidates must also meet the requirement of 40 words per minute typing speed. Applicants may meet these requirements by passing the appropriate performance test, and presenting a certificate of proficiency from a school or other organization authorized to issue such a certificate, or, by self certifying their proficiency in detail on their resume. The VA Medical Center reserves the right to verify the proficiency skills of self-certified applicants by administering the appropriate performance test. You will be rated on the following Competencies for this position: CommunicationComputer SkillsInterpersonal SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, smart parts. Some travel is required. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address West Haven VA Medical Center 950 Campbell Avenue West Haven, CT 06516 US
• Name: Thomas Rock
• Email: [email protected]