The Syracuse VA Medical Center is currently recruiting for 3 Program Support Assistants. The incumbent completes and coordinates a wide variety of administrative and clerical tasks essential to the executive administration. Availability is required to all Surgical Service clinics and operating room as necessary via in-person visits and skillful utilization of teleconferencing, messaging, and other mechanisms to communicate, complete assignments and coordinate support from multiple VA locations.

Duties

Major duties include but are not limited to: Incumbent is responsible for timekeeping; key inventory, maintaining office automation systems, dashboards, and specialized technologic and software applications; placing work orders and providing technical and procedural support of program administration to include problem identification, resolution and training across the service line. Serves as primary ADPAC assisting staff, contractors, residents, students, and fee basis employees in obtaining computer access and necessary menu/security keys utilizing the EPAS system. Instructs and assists staff in the clerical and administrative procedures to assure that consistency and accuracy is maintained with reporting. Incumbent assists the business manager and administrative officer with education requests, information technology requests, running a myriad of reports including, but not limited to, action required items, unsigned notes, productivity measures, workload capture, turn-around times, clinic wait times, and no shows. Works with all clinical and administrative staff using considerable tact, diplomacy, and courtesy. Assists in personnel searches for surgery service and are responsible for coordinating or typing correspondence, making travel arrangements, setting up itineraries, and greeting prospective appointees. May serve on special committees, initiatives, or projects in either a lead or supporting role. Incumbent organizes, maintains, processes, and disposes of routine and confidential paper and electronic files accordingly, MSDS sheets, contingency plans, policies and standard operating procedures, personnel actions, faxes, webpages, and SharePoint content; coordinates correspondence and communication flow including that of a sensitive nature and informs the program leaders of customer service trends and related items. Serve as a customer service champion to include fielding and resolving customer inquiries and complaints according to established policy; screening all calls and visitors; and routing phone calls and mail. When issues are referred to the service line leaders, the incumbent furnishes quality information to aid in the resolution. Establish, maintain, and revise office and electronic filing systems with the appropriate level of security. Work Schedule: M-F 8:00am-4:30pm Position Description/PD#: Program Support Assistant/PD21M89O Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized. Financial Disclosure Report: Not required.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-XX grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: scheduling meetings including logistics, preparing agendas, setting up video teleconferencing, notifying participants, and taking minutes; gathering information, coordinating and drafting responses to delegated tasks including action items, environment of care surveys, suspense's, and secure message escalation. A broad understanding of drafting and processing written, electronic, and verbal official communications in a timely and accurate fashion; and preparing and reviewing documents, reports, and all other correspondence for completeness and consistency. Extensive knowledge of the capabilities, operating characteristics, and advanced functions of a variety of types of software, e.g. SharePoint, database, excel, word processing, Outlook, CPRS, IFCAP, TMS, VATAS, VISTA as well as any additional required systems. Extensive knowledge of how the various clinical services relate to one another. A broad understanding and detailed procedural knowledge of the OR, Anesthesia, Recovery Room, Ambulatory Surgery, and Quality Management are essential. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-06 level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Syracuse VA Medical Center 800 Irving Ave Syracuse, NY 13210 US
• Name: Erika Weisbrod
• Phone: 680-216-8337
• Email: [email protected]